Or you can follow this series: http://williamrentfrow.com/automating-service-bmc-remedy-email-engine-part-1/ http://williamrentfrow.com/automating-service-bmc-remedy-email-engine-part-2/ http://williamrentfrow.com/automating-service-bmc-remedy-email-engine-part-3/ http://williamrentfrow.com/part-4-creating-incident-remedy-email-engine/ http://williamrentfrow.com/part-5-updating-incidents-incoming-email-remedy-email-engine/ http://williamrentfrow.com/add-email-attachments-incoming-emails/
I have some updated material that will allow you to accept multiple incoming attachments as well. Sincerely, Robert Fults Sr. Remedy Dev. Florida International University ________________________________ From: Martin, Dwayne [marti...@jmu.edu] Sent: Monday, May 10, 2010 2:27 PM Subject: Re: Creating Remedy form entries from unformatted incoming customer email ** Thanks, Lyle, Rick, and Raul, Good ideas! Either have the Remedy email engine listen to the HelpDesk mailbox, or have the HelpDesk mailbox forward its email to the Remedy mailbox. Then parse out the “AR System Email Messages” entries. It gives us something to work on. Thank you! Dwayne _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
