I think it is in an escalation On Mon, May 10, 2010 at 3:16 PM, Martinez, Marcelo A <marc...@cpchem.com>wrote:
> I'm trying to change the time period for which an incident auto-closes > (after being in resolved status x amount of days). I know how to do this in > ITSM 7.5, but not in 7.0.03. > > In 7.5 it is App Admin Console>Custom Config tab> Incident Mgmt>Advanced > Options>Rules > > I know I've seen it before.. just can't remember where.. > > TIA, > Marcelo > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > -- Kevin Begosh _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
