Marcelo, It's an escalation on the HPD:Help Desk form: HPD:INC:AutoCloseResolved
Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A Sent: Monday, May 10, 2010 3:17 PM To: arslist@ARSLIST.ORG Subject: Incident Mgmt 7.0.03 auto close I'm trying to change the time period for which an incident auto-closes (after being in resolved status x amount of days). I know how to do this in ITSM 7.5, but not in 7.0.03. In 7.5 it is App Admin Console>Custom Config tab> Incident Mgmt>Advanced Options>Rules I know I've seen it before.. just can't remember where.. TIA, Marcelo _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ********************************************************************** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
