The services is at the Business Service level. You are listing application/Product Level Names that would support the Business Service.
-----Original Message----- From: Pargeter, Christie :CO IS <cparg...@lhs.org> To: arslist@ARSLIST.ORG Sent: Mon, May 17, 2010 12:47 pm Subject: Best Practice View & Services ** Hi All - We are looking at upgrading from ITSM 7.0.3 to ITSM 7.6.x. One of the big things we are looking at is how we can implement the best practice view, specifically the Services menu on it. We have quite a few product names that are what we understand a single service would be (e.g., data transfer) and these product names assign to half a dozen different teams (Sample product names: Lawson_to_Remedy, Lawson_to_Epic, Epic_to_Lawson. All three would route to a different team if they break.) What I was wondering is how people are handling this or thinking about handling this. Thanks. ARS 7.1 p 6 ITSM 7.0.3 p 9 Window 2003 MS SQ 2005 IIS/Tomcat RKM 7.2 p 2 MidTier 7.1 p 6 Christie Pargeter Legacy Health IS - Programming SR Technical Analyst cparge...@lhs.org 1120 Building tel: 503-415-5149 _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
