Christie, You do know that the Services menu is optional, right? There is a configuration setting to make it so.
Rick On Mon, May 17, 2010 at 1:08 PM, Pargeter, Christie :CO IS <cparg...@lhs.org > wrote: > ** > Agreed. But when the Help Desk or the Computer Operators need to put in a > ticket for a particular Product Name using the Best Practice View they would > have to select the Service and then the product name? That seems a bit > redundant to me since picking the Service fills in parts of the product > category. > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Roger Justice > *Sent:* Monday, May 17, 2010 12:16 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Best Practice View & Services > > ** The services is at the Business Service level. You are listing > application/Product Level Names that would support the Business Service. > > > > -----Original Message----- > From: Pargeter, Christie :CO IS <cparg...@lhs.org> > To: arslist@ARSLIST.ORG > Sent: Mon, May 17, 2010 12:47 pm > Subject: Best Practice View & Services > > ** > Hi All - We are looking at upgrading from ITSM 7.0.3 to ITSM 7.6.x. One of > the big things we are looking at is how we can implement the best practice > view, specifically the Services menu on it. > > We have quite a few product names that are what we understand a single > service would be (e.g., data transfer) and these product names assign to > half a dozen different teams (Sample product names: Lawson_to_Remedy, > Lawson_to_Epic, Epic_to_Lawson. All three would route to a different team > if they break.) > > What I was wondering is how people are handling this or thinking about > handling this. > > Thanks. > > ARS 7.1 p 6 > ITSM 7.0.3 p 9 > Window 2003 > MS SQ 2005 > IIS/Tomcat > RKM 7.2 p 2 > MidTier 7.1 p 6 > > > ------------------------------ > *Christie Pargeter * > *Legacy Health > IS - Programming > SR Technical Analyst > *cparge...@lhs.org * **1120 Building* tel: 503-415-5149 > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
