I have been dealing with a major frustration that I am hoping someone can clear up for me. Our organization has recently moved from ARS 6.3/ITSM 5.6 to ARS 7.5/ITSM 7.6. I am working on recreating some of our old custom workflow, and I am finding that I can no longer do calculations on a Date/Time field. The same functionality that worked in the previous version returns the error "Data types are not appropriate for relational operation." in the new version. I am trying to do a Set Field action that sets the value of the field 'Escalate Date' to $TIMESTAMP$ + ($Escalate Minutes$ * 60). This same workflow works in ARS. 6.3. I have noticed this many times throughout our upgrade process, and figured it was time to ask the experts. Any ideas on this would be great. I have a feeling it is something easy that I am just overlooking.
ARS - 7.5 ITSM - 7.6 Windows 2008 SQL 2005 Thanks, Shane Buchholz Systems Analyst II - Remedy Information Services Operations Samaritan Health Services ________________________________ Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
