Also, it would be in your best interests to upgrade/migrate to a later version of AR System and ITSM. AR System Version 7.0.01 will become unsupported with the release of AR System 7.6.03 later this year. It would certainly be a shame to put a lot of effort into the upgrade/migration and then be back into the same situation you are in now with an unsupported version of the products.
-David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ben Chernys Sent: Wednesday, May 19, 2010 8:48 AM To: arslist@ARSLIST.ORG Subject: Re: Need urgent help Matt, It IS possible to migrate the data in a automated way. That includes People, Groups, Help Desk Tickets, Assets etc. We offer a fixed price service that will migrate all foundation and transaction data along with any customised data using Meta-Update. Other customers have done this as well on their own using Meta-Update. This IS a data migration and it therefore excludes workflow migration but does include any customised data. Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329 GMT + 1 + [ DST ] Email: ben.cher...@softwaretoolhouse.com Web: www.softwaretoolhouse.com Check out Software Tool House's free Diary Editor. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. http://www.softwaretoolhouse.com/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: May 19, 2010 5:09 PM To: arslist@ARSLIST.ORG Subject: Re: Need urgent help And it is not possible to upgrade ITSM 5 to 7, migrate yes but not upgrade. That's a whole can of other worms. Matt > Actually, the 5.x documents are on the BMCDN. Just do a search for > them there, they're all in a zip file. > > Rick > > On Wed, May 19, 2010 at 7:55 AM, Arnab Baral <arnab...@gmail.com> wrote: > >> ** >> Hi Listers, >> >> We are in the plan of upgrading AR system applications which are in >> version >> 5 as of now. They will be upgraded to ARS 7.0. We will be using >> Oracle 10 g as the DB. >> >> Please share any related doc since BMC portal does not have any doc >> of version 5 as of now. At the same time we need to upgrade ITSM 5 >> and helpdesk to version 7 and have to take care of all foundation >> data (people,incidents >> etc) >> >> Please get back to me and I will be waiting eagerly for your reply. >> >> Regards >> Arnab >> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
