It's not a "stick a cd in the drive upgrade" though. There is a whole
business change process to work through.
Sent from my iPhone
On 19 May 2010, at 16:48, Ben Chernys
<ben.cher...@softwaretoolhouse.com> wrote:
Matt,
It IS possible to migrate the data in a automated way. That includes
People, Groups, Help Desk Tickets, Assets etc.
We offer a fixed price service that will migrate all foundation and
transaction data along with any customised data using Meta-Update.
Other
customers have done this as well on their own using Meta-Update.
This IS a data migration and it therefore excludes workflow
migration but
does include any customised data.
Cheers
Ben Chernys
Senior Software Architect
Software Tool House Inc.
Canada / Deutschland / Germany
Mobile: +49 171 380 2329 GMT + 1 + [ DST ]
Email: ben.cher...@softwaretoolhouse.com
Web: www.softwaretoolhouse.com
Check out Software Tool House's free Diary Editor.
Meta-Update, our premium ARS Data tool, lets you automate
your imports, migrations, in no time at all, without programming,
without staging forms, without merge workflow.
http://www.softwaretoolhouse.com/
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell
Sent: May 19, 2010 5:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Need urgent help
And it is not possible to upgrade ITSM 5 to 7, migrate yes but not
upgrade.
That's a whole can of other worms.
Matt
Actually, the 5.x documents are on the BMCDN. Just do a search for
them there, they're all in a zip file.
Rick
On Wed, May 19, 2010 at 7:55 AM, Arnab Baral <arnab...@gmail.com>
wrote:
**
Hi Listers,
We are in the plan of upgrading AR system applications which are in
version
5 as of now. They will be upgraded to ARS 7.0. We will be using
Oracle 10 g as the DB.
Please share any related doc since BMC portal does not have any doc
of version 5 as of now. At the same time we need to upgrade ITSM 5
and helpdesk to version 7 and have to take care of all foundation
data (people,incidents
etc)
Please get back to me and I will be waiting eagerly for your reply.
Regards
Arnab
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