Axton, this only occurs when I try access the SSO Siteminder protected URL. If i bypass the protected url I can login using arsystem authentication without any issues. Rafael
________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Axton Sent: Friday, May 21, 2010 6:29 PM To: [email protected] Subject: Re: BMC's Sample SSO White Paper/Code ** Usually an ARERR 623 means that the password given in the ARServer configuration in the Mid-Tier configuration does not match the password configured for the "Mid-Tier User" password on the ARServer. Axton Grams The statements above are just my opinion. On Fri, May 21, 2010 at 1:34 PM, Rodriguez, Rafael J x23718 <[email protected]> wrote: ** Hello list, Just wanted to find out if any of you have experienced this issue and if so what recommendations are there to troubleshoot and resolve. Below is my setup info: ARS Server 7.5 Patch3 (Server Group with a load-balancer in front of app servers) SQL 2005 WIN 2003 Mid-Tier 7.5 Patch 4 (4 load-balanced machines) IIS 6.0 Servlet Engine Tomcat 5.25 My issue is that I used BMC's sample SSO instructions and was able to setup easily enough with no issues on my Dev and QA environments which are all stand-alone machines; no load-balncers and no server groups and all works fine. I attempted to use this in our production environment and we're getting ARERR [623] Authentication Failed message. Any ideas? Rafael Rodriguez|Manager Remedy/Mid-Tier Enterprise|Broadridge Financial Solutions 2 Journal Square Plaza|Jersey City, NJ 07306| 201.714.3718 p This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
