No issues. There is workflow that we have on the ARS side to help with the assignment of tickets, notification, etc when an event is fed from OV. We also have significant correlation and filtering happening on the OV side so that we only create HD tickets on important events.
Jim Nowak IT Operations TEL: 630.864.5366 | CELL: 630.414.0193 | jamesno...@officemax.com 263 Shuman Blvd., Naperville, IL 60563 | http://www.officemax.com CONFIDENTIALITY NOTICE: The information contained in this e-mail and attached document(s) may contain confidential information that is intended only for the addressee(s). If you are not the intended recipient, you are hereby advised that any disclosure, copying, distribution or the taking of any action in reliance upon the information is prohibited. If you have received this e-mail in error, please immediately notify the sender and delete it from your system. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Donald Morton Sent: Wednesday, June 02, 2010 12:58 PM To: arslist@ARSLIST.ORG Subject: Re: HP Openview Remedy Integration Just wondering if there are any issues like the process table getting filled up from spawning too many processes, or maybe heavy CPU usage. It seems like this sort of integration would be better suited to an arfilter plugin, a webservice, or even a vendor or view form. Sent from my iPod On Jun 2, 2010, at 12:46 PM, "Nowak, James" <jamesno...@officemax.com> wrote: > I'm assuming you are talking about the Remedy SPI. We use it as a > way to feed events from Operations Manager into Remedy and then > populate updates from Remedy back to the OV event. > > Jim Nowak > IT Operations > > TEL: 630.864.5366 | CELL: 630.414.0193 | jamesno...@officemax.com > 263 Shuman Blvd., Naperville, IL 60563 | http://www.officemax.com > > > > CONFIDENTIALITY NOTICE: The information contained in this e-mail and > attached document(s) may contain confidential information that is > intended only for the addressee(s). If you are not the intended > recipient, you are hereby advised that any disclosure, copying, > distribution or the taking of any action in reliance upon the > information is prohibited. If you have received this e-mail in > error, please immediately notify the sender and delete it from your > system. > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Donald Morton > Sent: Wednesday, June 02, 2010 11:23 AM > To: arslist@ARSLIST.ORG > Subject: HP Openview Remedy Integration > > Has anyone used HP Openview's Remedy Integration? They have an > integration that lets their event console see when Remedy tickets have > been updated. It's a Run Process action that fires a C program every > time a ticket is modified. > > Has anyone run into any issues with this? > > > > Sent from my iPod > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
