Hi Carin Yes running ARS 6.3 w/RKM 7.2 patch 3. I had to set authentication to Remedy in the KMS_config.xml, and which worked till I updated RKM 7.2 to Patch 3. Then I had to add a character field 'Groups' in the KMS:Session form (The Custom HD integration def file supplied was missing this which was fine till I upgraded to RKM 7.2 patch 3)and modifying the workflow in ACTL KMS:InitKMS to pass those values to RKM. Lyle sounds on track. However we are not running OOB, so for us configuration was needed. Support might be your best bet.
Thanks Jeff Gramlich -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Carin Grobler Sent: Thursday, June 03, 2010 7:10 PM To: arslist@ARSLIST.ORG Subject: RKM Authentication Hi, Has anyone integrated RKM with Remedy and managed to pass the current user information so it does not prompt for a user name every time. AR Server 7.1 patch 6 RKM 7.2 Carin _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" This message is intended for the sole use of the addressee, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the addressee you are hereby notified that you may not use, copy, disclose, or distribute to anyone the message or any information contained in the message. If you have received this message in error, please immediately advise the sender by reply email and delete this message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
