Why is it bad to delete them?
Sent from my iPod
On Jun 4, 2010, at 8:17 PM, Robert Fults <rfu...@fiu.edu> wrote:
**
You generally don't want to delete the records. Consider archiving
them instead.
Robert Fults
Remedy Admin/Dev
Florida International University
From: Kevin Begosh [kbeg...@gmail.com]
Sent: Friday, June 04, 2010 2:07 PM
Subject: Deleting Remedy Records Specifically Incidents and Their
Audits
**
Just wondering how everyone out there removes records, HelpDesk
tickets specifically and it's audits from the system. I was going
to have an escalation that went through and remove all of the based
on that cirteria, have a delete flag or something, but how is
everything removing the Audit logs and for that matter all other
forms related, Worklogs, SLM:Measurements etc...
Just for the audit logs though for help desk, form is
HPD:HelpDesk_AuditLogSystem
Is the best way to in the same workflow that is deleting the
helpdesk record to do a delete on the Audit log record if the
$Original Request ID$ = 'Entry ID'
Not looking so much for a hey do this but just wondering what
everyone does
--
Kevin Begosh
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
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