well that kind of what I was thinking as well. I have a customer who wants to only keep 12 months of incidents and wants to delete the rest out of the system. So why would I not just delete the incidents and everything else related to them, including associations, worklogs, audits etc...
On Mon, Jun 7, 2010 at 9:28 AM, Donald Morton <d1mo...@gmail.com> wrote: > ** > Why is it bad to delete them? > > > Sent from my iPod > > On Jun 4, 2010, at 8:17 PM, Robert Fults <rfu...@fiu.edu> wrote: > > ** > You generally don't want to delete the records. Consider archiving them > instead. > > > > Robert Fults > > Remedy Admin/Dev > > Florida International University > > ------------------------------ > *From:* Kevin Begosh [kbeg...@gmail.com] > *Sent:* Friday, June 04, 2010 2:07 PM > *Subject:* Deleting Remedy Records Specifically Incidents and Their Audits > > ** > Just wondering how everyone out there removes records, HelpDesk tickets > specifically and it's audits from the system. I was going to have an > escalation that went through and remove all of the based on that cirteria, > have a delete flag or something, but how is everything removing the Audit > logs and for that matter all other forms related, Worklogs, SLM:Measurements > etc... > > Just for the audit logs though for help desk, form is > HPD:HelpDesk_AuditLogSystem > > Is the best way to in the same workflow that is deleting the helpdesk > record to do a delete on the Audit log record if the $Original Request ID$ = > 'Entry ID' > > Not looking so much for a hey do this but just wondering what everyone does > > -- > Kevin Begosh > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > -- Kevin Begosh _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
