Did you restart the service after changing the logon details? Make sure you're accessing the file using an UNC path (\\server\share\file<file:///\\server\share\file>). Enable logon auditing on the server sharing the file and see if it's failing for any reason?
Mark From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hany Abd El_Fatah Sent: 07 June 2010 16:06 To: arslist@ARSLIST.ORG Subject: Re: run process to Attach file from shared path Issue ** thanks for your response, i can access the file localy and i grant full control access to the shared folder and to the file and tried to map the folder as network drive to be like local but still not working i changed the service log on with user exist in the twos servers with the same password and it's not working too On Mon, Jun 7, 2010 at 5:53 PM, Walters, Mark <mark_walt...@bmc.com<mailto:mark_walt...@bmc.com>> wrote: ** ARS usually runs under the local system account on Windows - this account probably does not have permissions to access the shared drive. You may need to set ARS to run as a specific user (via the services control panel entry for the service) if you cannot access the file locally on the server. Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Hany Abd El_Fatah Sent: 07 June 2010 15:49 To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: run process to Attach file from shared path Issue ** Hi, i face error "File pointer is NULL or not a valid file pointer (ARERR 295)" when i use $PROCESS$ PERFORM-ACTION-ADD-ATTACHMENT 1000000253 <Shared File Path> in a filter when try to attach a file from shared path even if i map it as a network drive. any ideas ARSystem 7.1 patch 4 OS: windows 2003 DB:SQL server 2005 -- BR, Hany _attend WWRUG10 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ -- BR, Hany _attend WWRUG10 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
