Turned out the lab folks had a firewall between our app servers and the DB.  We 
removed that and everything worked just fine.

Anne Ramey
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From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne
Sent: Tuesday, June 01, 2010 2:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: CMDB upgrade to 7.6 failure, please help

**

Adding



ssc

2

2

7200



After the init in the problem file appears to have solved that issue (using the 
pause setting for the install).  I'm past that point in this install attempt.  
I'll let you know for sure when the install is done.



Anne Ramey
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From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne
Sent: Tuesday, June 01, 2010 12:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: CMDB upgrade to 7.6 failure, please help

**
Yes, I can login with that userid/password combination and it completes the DB 
portion, so it's not a DB access thing.  It checks the connection to ARS during 
the upgrade prep and validates it ok.  Is there anything else I can check?

Anne Ramey
***********************************
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Tuesday, June 01, 2010 11:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: CMDB upgrade to 7.6 failure, please help

**
Error code 93 seems to indicate a connectivity issue - have you verified that 
your connection/authentication parameters are correct?

Rick
On Tue, Jun 1, 2010 at 8:26 AM, Ramey, Anne 
<anne.ra...@nc.gov<mailto:anne.ra...@nc.gov>> wrote:
**
Has no one else seen this error?
Feature BMC Atrium CMDB failed
     com.bmc.smbu.install.common.rule.engine.CommandExecutionException: Exec 
command (/tmp/Utilities/cmdb/cmdbdriver -s ncc056 -u Demo -p <not_displayed> -t 
5045 -x 
/opt/ar/remedy/AtriumCore/cmdb/en/workflow/upgrade/250patch000/impact-data-upgr-import-OSD.txt)
 returned an exit code of 1, which was interpreted as a failure

It's failing with: Cannot open catalog; Message number = 93

I think I found the solution to the product catalog issue, but the CMDB one 
just has me stumped.

Anne Ramey
***********************************
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Ramey, 
Anne
Sent: Friday, May 28, 2010 1:10 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: CMDB upgrade

**
I'm upgrading CMDB 2.1p4 to 7.6 on linux OS.  It's failing with: Cannot open 
catalog; Message number = 93 from this part of the install: 
impact-data-upgr-import-OSD.txt

I don't really have any idea where to go from here because I don't understand 
what is wrong.  This is part of the post-install activities, so it clearly 
could talk to the DB and the install checks the ARS user permissions before it 
ever starts, so it can't be DB or permissions.  Any input would be helpful.

The product catalog install also fails on this file: 
/opt/ar/remedy/AtriumCore/dsl/pct/workflow/en/pct-upgrade.drm but the 
corresponding log is completely empty, so I don't know what is wrong there 
either.

Thanks,

Anne Ramey
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