If additional workflow is needed to use additional outgoing mail boxes, then only one outgoing mailbox is supported ootb, yes? The use of others would be supported by BMC in this version, clearly, but not ootb. Guess I was unclear, sorry.
Anne Ramey *********************************** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of David Sanders Sent: Thursday, June 10, 2010 12:36 PM To: arslist@ARSLIST.ORG Subject: Re: Multiple Mail box configuration on 7.1 ARSystem This is not correct Anne. You can have multiple active outgoing mailboxes, but only one can be the default outgoing mailbox. To use the others, you need to set up workflow to set which mailbox to use for each mail sent in the Mailbox name field of the AR System Email Messages form. David Sanders Solution Architect Enterprise Service Suite @ Work ========================== tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Thursday, June 10, 2010 5:22 PM To: arslist@ARSLIST.ORG Subject: Re: Multiple Mail box configuration on 7.1 ARSystem That is not quite right. Multiple incoming mailboxes from any server(s) is fine, but only one active outgoing mailbox is supported ootb in 7.1. Anne Ramey *********************************** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chaudhari, Yogendra Sent: Thursday, June 10, 2010 9:59 AM To: arslist@ARSLIST.ORG Subject: Re: Multiple Mail box configuration on 7.1 ARSystem You can have multiple outgoing mailbox active at any time residing on same mail server. Though one mail server (it means user account on mail server) is already configured with Email Engine, same mail server can be used to configure other user account. There is no restriction on configuring number of user account from same mail server(e.g. Exchange server). Regards, Yogendra DISCLAIMER: The opinions, statements, and/or suggested courses of action > expressed in this E-mail do not necessarily reflect those of BMC Software, > Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky Sent: Thursday, June 10, 2010 3:48 PM To: arslist@ARSLIST.ORG Subject: Re: Multiple Mail box configuration on 7.1 ARSystem Hi, I think that only one active outgoing mailbox can be active at any time if the Email Server Name are the same. Which it usually are. To fool the system, you can differentiate the configuration records with aliases. For example: mail.rrr.se mail 192.168.1.123 Or you can edit your local hosts file and add as many aliases you like. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > Hi Yogendra, > > > > Thanks a lot for the guidance . > > > > _______________________________________________________ > > > > RAVI CHANDRA . RAMAGIRI > Infrastructure Management Services Team > > System Administrator - Windows / Remedy > (O) +91 40 44556600 (351) (C) +91 9985794493 (V) 847-879-4995 Ext:- 351 > > * ravi.ramag...@gssamerica.com <mailto:rambabu.ru...@gssamerica.com> > > > > > > > > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Chaudhari, Yogendra > Sent: Thursday, June 10, 2010 11:53 AM > To: arslist@ARSLIST.ORG > Subject: Re: Multiple Mail box configuration on 7.1 ARSystem > > > > ** > > Yes, absolutely you can configure multiple outgoing mail boxes on BMC > Remedy > Email Engine 7.1, you just have to add configuration in "AR System Email > Mailbox Configuration" form. > > > > Please refer "BMC Remedy Action Request System 7.1.00 Administering BMC > Remedy Email Engine" guide, chapter 3 - "Configuring mailboxes in the BMC > Remedy Email Engine" for detailed steps. > > > > Regards, > > Yogendra > > > > DISCLAIMER: The opinions, statements, and/or suggested courses of action > expressed in this E-mail do not necessarily reflect those of BMC Software, > Inc. > > > > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Ramagiri > Sent: Wednesday, June 09, 2010 8:30 PM > To: arslist@ARSLIST.ORG > Subject: Multiple Mail box configuration on 7.1 ARSystem > > > > ** > > Hi All, > > > > Please can anybody tell me , is it possible to configure multiple > outgoing mail box in Remedy 7.1. > > ________________________________________________________________ > > RAVI CHANDRA . 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