Dwayne, Did you do a database restore at any point? And then enter the Floating license? If so your restoration set may have not had the other 2 licenses at the time a backup was done..
If the license table shows just that one row for Floating, yes enter the server and fixed licenses and it should return back to that pool.. Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Martin, Dwayne Sent: Thursday, June 10, 2010 2:18 PM To: arslist@ARSLIST.ORG Subject: Re: "Add or Remove Licenses" only showing Floating ** Good idea, Joe. I assumed that because the Server Information showed the data, that the records were still there. But when I did a search on "AR System Licenses" I only find a single entry for Floating licenses. I guess I need to re-enter all the data. Any idea how this could have happened? Thanks! Dwayne From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Thursday, June 10, 2010 1:46 PM To: arslist@ARSLIST.ORG Subject: Re: "Add or Remove Licenses" only showing Floating ** Have you tried snooping under the covers and checking for the license entries directly in the database? Check if they are present there.. Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Martin, Dwayne Sent: Thursday, June 10, 2010 11:23 AM To: arslist@ARSLIST.ORG Subject: "Add or Remove Licenses" only showing Floating ** Dear List, Some time ago our Remedy sales rep told us that we were entitled to one AR User Floating license on our test server system. So I went into "Add or Remove License" and increased the number of floating licenses from 0 to 1. Now when I go to "Add or Remove License" the only license listed is that one Floating license. No Server or Fixed licenses. In our live/production system we can see all the licenses. If I go to "Server Information/Licenses" I see the Server and Fixed licenses listed, so they haven't disappeared. I tried setting the number of Floating licenses back to 0 and logging in again, but no change. Any idea what is wrong? Dwayne Martin James Madison University (ARS 7.1 p3 WUT 7.1 p4, RH Linux server, Oracle 10.2 db) _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
