There is no way OOTB you would have to do a customization.
-----Original Message----- From: Vianna Vianna <vianna...@hotmail.com> To: arslist@ARSLIST.ORG Sent: Fri, Jun 11, 2010 1:41 pm Subject: disabling the ability to propose people records ** We are currently running 7.5 We have an integration to the H.R. system which feeds the people records. Users that are submitting incidents are often mistyping customer names and therefore not finding a match in the people record, so they proceed to create a ticket by "proposing" a new people record. Is there a way to disable that ability? So that in order for a ticket to be submitted, the people record MUST be enabled in Remedy already? Thank you Vi _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
