Why not just remove the green + from the views or remove the permissions? That way if you ever decide you want it back it is an easy undo.
Kelly Deaver
L-3 Stratis / FAA Contractor
L-3 Stratis / FAA Contractor
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_-------- Original Message --------
Subject: Re: disabling the ability to propose people records
From: "vianna...@hotmail.com" <vianna...@hotmail.com>
Date: Fri, June 11, 2010 8:03 pm
To: arslist@ARSLIST.ORG
**_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_** There is no way OOTB you would have to do a customization.
-----Original Message-----_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
From: Vianna Vianna <vianna...@hotmail.com>
To: arslist@ARSLIST.ORG
Sent: Fri, Jun 11, 2010 1:41 pm
Subject: disabling the ability to propose people records
** We are currently running 7.5
We have an integration to the H.R. system which feeds the people records. Users that are submitting incidents are often mistyping customer names and therefore not finding a match in the people record, so they proceed to create a ticket by "proposing" a new people record. Is there a way to disable that ability? So that in order for a ticket to be submitted, the people record MUST be enabled in Remedy already?
Thank you
Vi
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
