Hi, You might consider using RRR|LoginConv to redirect your incidents etc to a new login name.
https://www.rrr.se/cgi/tools/main#rrrLoginConv Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > Hi, > > The users in a customer's Remedy 7.5 system have their login id set to > their > Active Directory shortnames. > > This is working well with AREALDAP with no aliasing being required. > > However, the customer would like to be able to let the users enter their > email (or principal name in AD speak) into the UserTool /without/ changing > the Remedy login ID. (Because of the knock on effects of existing user id > references in incidents, approvals etc) > > After reading the 7.5 integration guide and KM11373 it would appear that > although it would be possible to map from a login id to an AD/orother ID > it > isn't possible for Remedy to find a user on anything other than the Remedy > Login ID, irrespective of AREA auth being enabled. Is that correct? > > Probably a basic question,but you never know what's buried out there :) > Any feedback is greatly welcomed. > > Regards > Wayne > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > -- > This message was scanned by ESVA and is believed to be clean. > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
