This information is in the "ITSM 7.6 Notification Engine Guide" (if you are using 7.6)
NTE:NTS:Email_200_SystemNT sends out internal notifications NTE:NTS:Email_200_Customer-NT sends out external notifications and manual email notifications
(see Page 13).
Hope this helps..
Terry
On Jun 18, 2010, Boyd, Rebecca E. <boy...@wfu.edu> wrote:
**_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_Good Friday Morning!
I would like:
Email notifications to Support staff regarding assignment to contain both the artask & Web URL.
Email notifications to customers regarding case open, resolved, etc. to contain only the Web URL.
It looks to me like checking/unchecking these options in the NTE:NTS:Email_200_SystemNT filter affects all emails regardless of the type of notification.
Is there a way I can control these options?
ITSM 7.5
Rebecca Boyd
Application Administrator
Information Systems
336.758.5671
