Hi Mahesh. You've helped me in the past. Thanks for replying again. I am trying to open the SRS:RequestDetails table from the TMS:Task form.
You've helped me with using a non-mapped AIF form for SRM. That form now has many, many check box fields. The SR creates a change, our help desk creates tasks on that change. Now I want to be able to see the SR from the tasks. I know we still have to click on 'more details' once the SRS:RequestDetails form is opened. But I have used quite a few mapped SRDs so this first step is most appropriate for us. I think I see what you mean about populating the values straight onto the TMS:Task form. But for my level of knowledge I think getting the link to work is (hopefully) easier than converting the check box values to readable data on the TMS:Task form. Thanks, Christine On Jun 18, 9:13 am, Mahesh <mchand...@gmail.com> wrote: > Are you trying to open "SRM:Request" or "SRS:RequestDetails". Either way, I > would use work-flow to populate the values straight on the TMS:Task and do > not worry about customizing Interface or any other forms. > > Thanks > Mahesh > > On Thu, Jun 17, 2010 at 12:36 PM, Christine > <christineperryi...@yahoo.com>wrote: > > > > > > > I have SR’s that create Changes and then we add tasks to the Change. > > Viewing the SR from the Change is OOB; now we want to view it from the > > Task. > > > I have the looked at the View Service Request button on the Change > > form. The ACTL activated by this button is ACTL > > INT:CHGSRS:CRQ:ViewSRDetails_ and uses the fields > > SRSMRegistryInstanceID and SRID. I have copied these fields to the > > Task form and the fields are updating with the correct values (same > > values as the entries on the parent Change record). I think I need to > > copy these fields and values to the TMS:TaskInterface form as well; > > that will be done. > > > I’ve copied the ACTL INT:CHGSRS:CRQ:ViewSRDetails_OpenDialog to a new > > ACTL called INT:TMS:VewiSRDetails_OpenDialog. I am specifying the > > TMS:Task form to use with the new ACTL. > > > On the original ACTL there is a Set Fields action where it reads > > values from the CAI:AppRegistry form. The fields set are > > AppInterfaceForm (value “SRS:RequestDetails”) and AppInstanceServer > > (value $Server$). On the new ACTL, referencing the TMS:Task form these > > options of AppinterfaceForm and AppInstanceServer are not on the drop > > down list. > > > I have made an entry in the CAI Application Registry form for BMC > > Remedy Task Management for Instance Form = TMS:Task and Interface Form > > = TMS:TaskInterface based on the BMC Remedy Change Management entry. > > > What should I do in order to be able to have available the entries of > > AppInterfaceForm and AppInstanceServer from the CAI:AppRegistry form > > in an ACTL when the base form is TMS:Task? > > > Thanks much, > > Christine > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > attend wwrug10www.wwrug.comARSlist: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > attend wwrug10www.wwrug.comARSlist: "Where the Answers Are"- Hide quoted text > - > > - Show quoted text - _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
