Hi Christine You are more than welcome, I'm glad I was able to help.
Thanks Mahesh On Mon, Jun 21, 2010 at 1:33 PM, Christine <christineperryi...@yahoo.com>wrote: > Mahesh, > > Thanks a bunch! I had copied the fields and created the filter > previously. I see where I went wrong - I was only looking at how the > Change filter handled this and needed to expand my search. I thought I > was stuck using the AppInterfaceForm and AppServer designations as > done in the filter addressing the Change form. Your reference to the > WOI filter showed a different way of doing this. I get stuck going > down one road and don't back up often enough. > > Thanks again. This tidbit makes possible a big difference in the > presentation of SR's to users and ease the backend working on the > support staff. > Christine > > > > On Jun 18, 3:25 pm, Mahesh <mchand...@gmail.com> wrote: > > Assuming that you are trying to open "SRS:RequestDetails" from Task which > is > > created from a parent application (Incident/ Change/ Work Order)) that is > > generated from a Service Request, here are some steps. > > > > 1. Copy the fields "SRID (301572100)" and > > "z3Btn_ViewRequestDetails(301707000)" from WOI:WorkOrder to TMS:Task > > > > (If I am creating new fields, first thing I would do is find out if there > is > > a similar field available on any of the OOB forms and if “Yes”, I would > copy > > and use them) > > > > 2. Create a filter on "TMS:Task" to set SRID. This filter will have a > > set fields action that will populate the SRID from the parent application > > (Incident/Change/Work Order) by looking up the value in > > "RootRequestFormName". > > > > You can achieve this using Set Fields advanced function in pre ARS 7.1 > and > > on ARS 7.5 it is Set fields through “Sample Data” > > > > 3. Copy the active link “WOI:WOI:ViewSRDetails_100_OpenDialog” to > > “TMS:TAS:ViewSRDetails_100_OpenDialog-XXX”. > > > > 4. Attach the “TMS:Task” form to the forms list in the above active > link > > > > 5. Remove “WOI:WorkOrder” from the forms list in the above active > link. > > > > 6. Login to Remedy User Tool à Open a Change Request à View Task à > Click > > “View Request Details”. Request Details will be displayed which will > also > > have a button “More Details” to open the Advanced Interface Form. > > > > Let me know how it goes. > > > > Mahesh > > > > If you are trying to open "SRS:RequestDetails", it should be fairly > simple. > > > > 1. > > On Fri, Jun 18, 2010 at 1:35 PM, Christine <christineperryi...@yahoo.com > >wrote: > > > > > > > > > > > > > Hi Mahesh. You've helped me in the past. Thanks for replying again. > > > > > I am trying to open the SRS:RequestDetails table from the TMS:Task > > > form. > > > > > You've helped me with using a non-mapped AIF form for SRM. That form > > > now has many, many check box fields. The SR creates a change, our help > > > desk creates tasks on that change. Now I want to be able to see the SR > > > from the tasks. > > > > > I know we still have to click on 'more details' once the > > > SRS:RequestDetails form is opened. But I have used quite a few mapped > > > SRDs so this first step is most appropriate for us. > > > > > I think I see what you mean about populating the values straight onto > > > the TMS:Task form. But for my level of knowledge I think getting the > > > link to work is (hopefully) easier than converting the check box > > > values to readable data on the TMS:Task form. > > > > > Thanks, > > > Christine > > > > > On Jun 18, 9:13 am, Mahesh <mchand...@gmail.com> wrote: > > > > Are you trying to open "SRM:Request" or "SRS:RequestDetails". Either > way, > > > I > > > > would use work-flow to populate the values straight on the TMS:Task > and > > > do > > > > not worry about customizing Interface or any other forms. > > > > > > Thanks > > > > Mahesh > > > > > > On Thu, Jun 17, 2010 at 12:36 PM, Christine < > > > christineperryi...@yahoo.com>wrote: > > > > > > > I have SR’s that create Changes and then we add tasks to the > Change. > > > > > Viewing the SR from the Change is OOB; now we want to view it from > the > > > > > Task. > > > > > > > I have the looked at the View Service Request button on the Change > > > > > form. The ACTL activated by this button is ACTL > > > > > INT:CHGSRS:CRQ:ViewSRDetails_ and uses the fields > > > > > SRSMRegistryInstanceID and SRID. I have copied these fields to the > > > > > Task form and the fields are updating with the correct values (same > > > > > values as the entries on the parent Change record). I think I need > to > > > > > copy these fields and values to the TMS:TaskInterface form as well; > > > > > that will be done. > > > > > > > I’ve copied the ACTL INT:CHGSRS:CRQ:ViewSRDetails_OpenDialog to a > new > > > > > ACTL called INT:TMS:VewiSRDetails_OpenDialog. I am specifying the > > > > > TMS:Task form to use with the new ACTL. > > > > > > > On the original ACTL there is a Set Fields action where it reads > > > > > values from the CAI:AppRegistry form. The fields set are > > > > > AppInterfaceForm (value “SRS:RequestDetails”) and AppInstanceServer > > > > > (value $Server$). On the new ACTL, referencing the TMS:Task form > these > > > > > options of AppinterfaceForm and AppInstanceServer are not on the > drop > > > > > down list. > > > > > > > I have made an entry in the CAI Application Registry form for BMC > > > > > Remedy Task Management for Instance Form = TMS:Task and Interface > Form > > > > > = TMS:TaskInterface based on the BMC Remedy Change Management > entry. > > > > > > > What should I do in order to be able to have available the entries > of > > > > > AppInterfaceForm and AppInstanceServer from the CAI:AppRegistry > form > > > > > in an ACTL when the base form is TMS:Task? > > > > > > > Thanks much, > > > > > Christine > > > > > > _______________________________________________________________________________ > > > > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > > > > attend wwrug10www.wwrug.comARSlist:"Where the Answers Are" > > > > > > _______________________________________________________________________________ > > > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > > > attend wwrug10www.wwrug.comARSlist:"Where the Answers Are"- Hide > quoted > > > text - > > > > > > - Show quoted text - > > > > > > _______________________________________________________________________________ > > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > > attend wwrug10www.wwrug.comARSlist: "Where the Answers Are" > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > attend wwrug10www.wwrug.comARSlist: "Where the Answers Are"- Hide quoted > text - > > > > - Show quoted text - > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
