I found what the problem was. I had 2 of my ARS in Server Group connected to a load balancer. I logged in directly to the secondary Remedy server instead of going through the load balancer to create the people records. This had corrupted the user profiles. This was causing the error. When I deleted these people records and recreated them, it worked fine.
Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 On Mon, Jun 21, 2010 at 9:28 PM, Shane Buchholz <sha...@samhealth.org>wrote: > ** > > I have seen this with pop-up blockers, and it is also a common error if the > Customer field is left blank. > > > > Thanks, > > > > Shane Buchholz > > Systems Analyst II - Remedy > > Information Services Operations > > Samaritan Health Services > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Lyle Taylor > *Sent:* Monday, June 21, 2010 8:37 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Error while submitting incident > > > > ** > > Do you have pop-up blockers enabled? I see this error frequently now when > people fail to disable pop-up blockers before using Remedy. Things still > seemed to work when then enabled in IE 6 (you could just ignore the pop-up > telling you that you needed to disable them), but not in 7 or 8. > > > > Lyle > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *SriSamSri Appecherla > *Sent:* Tuesday, June 15, 2010 2:10 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Error while submitting incident > > > > ** > > Hi, > > I get an error while submitting an Incident through web using IE 7 browser. > This does not happen from other browsers. > > > > *Caught Exception: Object doesn't support this property or method* > > > > Has anybody encountered such an error? > > > > ARS 7.5, ITSM 7.5, IE 7 > > > Regards, > SriSamSri Appecherla > Mobile# +91 991 610 6008 > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > > NOTICE: This email message is for the sole use of the intended recipient(s) > and may contain confidential and privileged information. Any unauthorized > review, use, disclosure or distribution is prohibited. If you are not the > intended recipient, please contact the sender by reply email and destroy all > copies of the original message. > > > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > > ------------------------------ > Confidentiality Notice: This e-mail message, including any attachments, is > > for the sole use of the intended recipient(s) and may contain confidential > and privileged information. Any unauthorized review, use, disclosure or > distribution is prohibited. If you are not the intended recipient, please > contact the sender by reply e-mail and destroy all copies of the original > message. > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
