Create and a filter error message that will not let an incident ticket be saved with that group _____________________________________________________________________________________
John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail "Martinez, Marcelo A" <marc...@cpchem.com> Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> 06/22/2010 10:13 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: creating Groups ** This question was asked on April 27th on the list… although I don’t think a solution was produced. Amanullah did you ever find a work around for this? What about a filter that will not allow assignment to that group in INC module? (I know it’s a bit “southern engineering”… but a possible solution). Marcelo From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Enslin Van Blerk - MWEB Sent: Tuesday, June 22, 2010 8:28 AM To: arslist@ARSLIST.ORG Subject: creating Groups ** Hi All I am using ARS 7.1 Is it possible to create a group that is only available in the change module? I have a group/department in our company that will not make use of the incident module but they will be assignees for a change. Currently the group appears in both the incident and the change module. The problem is people assign incidents to this group and no-one in that group looks at the incident module. Regards Enslin This electronic communication and the attached file(s) are subject to a disclaimer which can be accessed on the following link: Disclaimer - or copy the following URL into your browser - http://www.mweb.co.za/disclaimer. If you are unable to view the disclaimer, please contact ab...@mweb.com for a copy. _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
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