Rick, I tried -L for logging, as suggested on a post somehere...didn't work. Anybody knows what the flag may be? Nothing in the manual.
Can anybody give me a command line that's working for them...in solaris? Preferably with v 6.x of arimportcmd. Thanks. --- On Wed, 6/30/10, Rick Cook <remedyr...@gmail.com> wrote: From: Rick Cook <remedyr...@gmail.com> Subject: Re: arimportcmd woes on Solaris. no error, no import To: arslist@ARSLIST.ORG Date: Wednesday, June 30, 2010, 11:40 AM ** There is a flag to turn logging on - sometimes that can be helpful. Also, I believe that 6.3 had a syntax bug in the documentation for the arimport. It's been a while, so I don't remember exactly what was wrong, but you might look at a more recent version to get updated syntax to try. Rick On Wed, Jun 30, 2010 at 11:37 AM, Rabi Tripathi <ars_l...@yahoo.com> wrote: Hi all, I have a ".arm" mapping file that works fine when used with the GUI version of the tool (Remedy Import) to import a csv file into a form. I take the mapping file to a Solaris box, change two path parameters in the file (import file, log file), and it doesn't work. On the Solaris box, I see that the mapping file was read by arimportcmd because it spits out log text to a file as specified in the "Import-Log-Filename:" parameter in the mapping file. This is the log file content (4 lines): ---- AR System Import Tool Wed Jun 30 00:55:45 2010 **** ---- How useful! arimportcmd completes running right away, no message on the screen, no import. I verified that the path to the import file is right, permissions are right. I made sure that the mapping file transfer from Windows to Unix was right (tried both text vs bin format) I can't even begin to troubleshoot, because it won't tell me what's wrong. Well, I did try troubleshooting by specifying the import and log files as well as the form name on the command line... ...by messing up various pieces of info on the command line and on the mapping file (username, password, server name, mapping name, directory) to cause it to give me error, some error, any error! Nothing. It won't ever complain of anything! If it can, it spits out the log as above. Else it just completes running with no output, no import, nothing. My version is...ahem...6.3. Server patch 25, arimportcmd...I believe is patch 19. Support site has no useful bugs on this topic. A few reports of similar issues closed with "user error". I triple checked myself, but I swear there is no error on me today. My command line: /opt/remedy/bin/arimportcmd -u "Test User" -p "password" -x "remedy.company.edu" -d "/opt/remedy/local/misc" -m "ARMappingForVOIPPhExtDumpImport" My mapping file (/opt/remedy/local/misc/ARMapping.arm): ----- ARMappingForVOIPPhExtDumpImport SchemaName: CU:Phone-StagingFormForImport ServerName: remedy.company.edu Import-Filename: /opt/remedy/local/PhoneExtensionDump.csv Import-File-Format: 2 Import-Field-Titles: 1 Import-Field-Separator: Bad-Record-Handling: 0 Duplicate-Id-Handling: 0 Import-Log-Filename: /opt/remedy/local/arimport.log Strip-White-Space: 1 Truncate-Values: 0 Disable-Required-ness: 0 Disable-Pattern: 0 Allow-Too-Many-Fields: 1 Allow-Too-Few-Fields: 1 Mapping: 736871090=$BUILDING$ Mapping: 736870988=$EXTENSION$ Mapping: 240000004=$FNAME$ Mapping: 736870963=$FLOOR$ Mapping: 240000003=$LNAME$ Mapping: 736871176=$MAC$ Mapping: 8=$NOTES$ Mapping: 736870971=$TYPE$ Mapping: 736870964=$ROOM$ Mapping: 7=Active Mapping: 240000000=$ID$ Mapping: 736871107=0 end Used for nightly import of extension data into Remedy ------------ What's going on? I'm about to write a Perl script to take the csv and loop around doing create_entry. Don't want to. TIA. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
