Rabi, I know this may not be ideal, but you may want to upgrade your arimportcmd file....as you know, you can easily use a newer client on an older server....7.1 was the last version with the arimportcmd, or you could use the new version in 7.5....they might fix the problem you are having as it may be a client issue....
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rabi Tripathi Sent: Wednesday, June 30, 2010 9:37 AM To: arslist@ARSLIST.ORG Subject: arimportcmd woes on Solaris. no error, no import Hi all, I have a ".arm" mapping file that works fine when used with the GUI version of the tool (Remedy Import) to import a csv file into a form. I take the mapping file to a Solaris box, change two path parameters in the file (import file, log file), and it doesn't work. On the Solaris box, I see that the mapping file was read by arimportcmd because it spits out log text to a file as specified in the "Import-Log-Filename:" parameter in the mapping file. This is the log file content (4 lines): ---- AR System Import Tool Wed Jun 30 00:55:45 2010 **** ---- How useful! arimportcmd completes running right away, no message on the screen, no import. I verified that the path to the import file is right, permissions are right. I made sure that the mapping file transfer from Windows to Unix was right (tried both text vs bin format) I can't even begin to troubleshoot, because it won't tell me what's wrong. Well, I did try troubleshooting by specifying the import and log files as well as the form name on the command line... ...by messing up various pieces of info on the command line and on the mapping file (username, password, server name, mapping name, directory) to cause it to give me error, some error, any error! Nothing. It won't ever complain of anything! If it can, it spits out the log as above. Else it just completes running with no output, no import, nothing. My version is...ahem...6.3. Server patch 25, arimportcmd...I believe is patch 19. Support site has no useful bugs on this topic. A few reports of similar issues closed with "user error". I triple checked myself, but I swear there is no error on me today. My command line: /opt/remedy/bin/arimportcmd -u "Test User" -p "password" -x "remedy.company.edu" -d "/opt/remedy/local/misc" -m "ARMappingForVOIPPhExtDumpImport" My mapping file (/opt/remedy/local/misc/ARMapping.arm): ----- ARMappingForVOIPPhExtDumpImport SchemaName: CU:Phone-StagingFormForImport ServerName: remedy.company.edu Import-Filename: /opt/remedy/local/PhoneExtensionDump.csv Import-File-Format: 2 Import-Field-Titles: 1 Import-Field-Separator: Bad-Record-Handling: 0 Duplicate-Id-Handling: 0 Import-Log-Filename: /opt/remedy/local/arimport.log Strip-White-Space: 1 Truncate-Values: 0 Disable-Required-ness: 0 Disable-Pattern: 0 Allow-Too-Many-Fields: 1 Allow-Too-Few-Fields: 1 Mapping: 736871090=$BUILDING$ Mapping: 736870988=$EXTENSION$ Mapping: 240000004=$FNAME$ Mapping: 736870963=$FLOOR$ Mapping: 240000003=$LNAME$ Mapping: 736871176=$MAC$ Mapping: 8=$NOTES$ Mapping: 736870971=$TYPE$ Mapping: 736870964=$ROOM$ Mapping: 7=Active Mapping: 240000000=$ID$ Mapping: 736871107=0 end Used for nightly import of extension data into Remedy ------------ What's going on? I'm about to write a Perl script to take the csv and loop around doing create_entry. Don't want to. TIA. ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
