Hi Mark
There should be no difference. I would prefer to use the escalation to trigger a filter to do the push, as that allows you to insert validation workflow etc. if needed. However, in both cases all the activity takes place on the escalation thread, so you cannot 'offload' activity to other threads to improve performance. HTH David Sanders Solution Architect Enterprise Service Suite @ Work ========================== tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk <http://www.westoverconsulting.co.uk/> _____ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark Sent: Thursday, July 01, 2010 5:15 PM To: arslist@ARSLIST.ORG Subject: Escalation or Filter Hi All >From a performance perspective which would be better? Escalation on Form A set field and push fields to create a new record on Form B Escalation on Form A set field. Filter on Form A does the push fields to create a new record on Form B. ARS 6.3 patch 20 Oracle 9.2 SunOS 5.9 Thanks Mark ____________________________________________ Mark Brittain Remedy Developer NaviSite mbritt...@navisite.com (315) 453-2912 x5335 (Phone) (315) 317.2897 (Cell) ________________________________ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
