Are you able to retrieve Right Answers articles though (or any external source for that matter) into an Incident? We discovered with our ITSM 7.02 install that it cannot retrieve external source articles and put information on the article into an incident.
Thanks Peter Lammey ESPN IT Packaging and Automation 860-766-4761 ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Wednesday, July 07, 2010 10:55 AM To: arslist@ARSLIST.ORG Subject: Re: Right Answers and 7.6 ** Keith, I have with 7.1 using RKM as the underlying solutions engine, with minimum issues. The issue I had (which was sticking out like a sore eye) was the hit list or the favorites displayed the file name of the article which made no sense since the file name was not descriptive of what the solution was about but a very serial like name that the html file has.. Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of K Sinclair Sent: Wednesday, July 07, 2010 10:45 AM To: arslist@ARSLIST.ORG Subject: Right Answers and 7.6 ** Has anyone used Right Answers with a vanilla 7.6 ITSM install? If so, were there any integration issues or gotchas? Or was it rather straight forward? Thanks, Keith _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ________________________________ Please consider the environment before printing this e-mail. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
