I'll add that I saw the same behavior, I ran 7.5 patch 004 of the mid-tier installer probably around 7 times till the option for the BOXI server showed up properly in the mid-tier configuration. I hadn't changed anything from the 6th to 7th install either, it just decided to finally show up. Needless to say I stuck with that attempt and have no plans on ever trying it again. Ever.
Jeff From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Wednesday, July 07, 2010 1:32 PM To: arslist@ARSLIST.ORG Subject: Re: mid-tier doesn't see crystal XI ** This is entirely the fault of the mid-tier installer; I had so many problem of exactly this sort with the various patch levels of 7.1 that I ended up putting a 7.0.01.002 mid-tier on my CRXI/BOXI server. I'm still using it in production!! For my dev server I used 7.0.01.008. I have been pointing my 7.5.00.005 pre-production mid-tiers at that last one for testing... it works just fine since all the 7.0.01 mid-tier is doing is serving up the crystal report. I have not tried to update the CRXI mid-tiers to 7.5, and gave up on later patches of 7.1 as the installers remained bug-ridden - trying to upgrade the mid-tier from 7.0.01 to 7.1 ignored and wiped out the report viewer. CRXI is such a pain to install and license that once you get one running, AND a working mid-tier, I try to leave it alone. I'd love to tell you that the BMC installers have improved in 7.5/7.6, but they have not. This week's poster child for worthless installers is BMC Analytics 7.6.01, which skips the entire dialog box set for specifying your db connection - much as the mid-tier installer fails to detect CRXI/BOXI and prompt to install the Crystal viewer. All I can recommend is that you try every patch level of mid-tier that you can find until one works correctly; most of them are flawed. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Tuesday, July 06, 2010 12:19 PM To: arslist@ARSLIST.ORG Subject: mid-tier doesn't see crystal XI ** I installed Crystal Reports XI then mid-tier on a server for testing purposes and the mid-tier install and program don't seem to see that Crystal/Business objects is installed. The viewer isn't available for install and the reporting options for a local reporting server aren't available after install. Does anyone know what file/registry entry that mid-tier looks for to say that there is a local Crystal install? Anne Ramey *********************************** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
