Create a Filter on "AR System Email Messages" form, that runs on "Submit", and whatever "Run If" conditions you want. Have it do a "Push Fields" to your ticket form, with values based on what is in the "Subject" field.
Dwayne Martin James Madison University From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of T Wang Sent: Thursday, July 15, 2010 1:12 PM To: arslist@ARSLIST.ORG Subject: Generate Ticket via incoming mail from subject line ** Does anyone have a method to generate incident ticket base on the subject line of the incoming mail and not relying on the message body? _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
