Yeah, I heard that guy knows about this stuff ;) William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com <http://www.stratacominc.com/> Blog, www.williamrentfrow.com <http://www.williamrentfrow.com/> 715-410-8156 C
________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Robert Fults Sent: Thursday, July 15, 2010 2:04 PM To: arslist@ARSLIST.ORG Subject: Re: Generate Ticket via incoming mail from subject line ** You can start here: http://williamrentfrow.com/automating-service-bmc-remedy-email-engine-pa rt-1/ and work through the rest of the related entries. Sincerely, Robert Fults Remedy Admin/Dev. Florida International University Email: rfu...@fiu.edu <mailto:rfu...@fiu.edu> http://uts.fiu.edu <http://uts.fiu.edu/> From: T Wang [mailto:remedy.lis...@gmail.com] Sent: Thursday, July 15, 2010 1:12 PM Subject: Generate Ticket via incoming mail from subject line ** Does anyone have a method to generate incident ticket base on the subject line of the incoming mail and not relying on the message body? _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
