Thanks Joe. So do you recommend against me doing an export from and import to
the User form with the full name modified to proper case to match the People
form? Also in the CTM: Support Group Association form? I just don't want to
modify the work flow right now because the data feed has been stopped so I only
need to do a one time bulk update to correct the records.
Thanks again for your response
Vi
Date: Tue, 20 Jul 2010 10:09:53 -0700
From: joe_rem...@yahoo.com
Subject: Re: Updating People Records issue
To: arslist@ARSLIST.ORG
**
Vi,
It is as designed.. The Full Name gets populated only when it is NULL by
concatinating the values of the First Name, Middle Initials and Last Name..
If you want to change that, you will need to customize the out of the box flow
to set the full name even when not null to what it does out of the box..
Cheers
Joe
From: Vianna Vianna <vianna...@hotmail.com>
To: arslist@ARSLIST.ORG
Sent: Tue, July 20, 2010 10:25:52 AM
Subject: Updating People Records issue
**
Hello
We're using ITSM 7.5. We had an integration feeding our people records which
corrupted a majority of them and overwrote them with some bad data. One of the
issues we had was the system modified the First name and Last name to all CAPS
rather then proper case. We've since disconnected the external feed and I
exported the people data, modified the First & last names to proper case and
reimported it. I suppose I should have made the change in the user form
instead as now the people form and user form are inconsistent as the FULL NAME
in the user form remains as all caps where as the first and last name in the
People Record is now proper case. I'm wondering if anybody can suggest how to
correct this? Should I modify in the user form as well and are there any other
forms feeding support group etc. that I should modify. Will that cause a
problem for existing tickets that are assigned to people who's name is in
different case?
Any suggestions will be very appreciated.
Thanks
Vi
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