Vi, Check for work-flow on Merge (since you are doing mass imports), to see if there is a filter that is set to fire, to modify the associated records in the CTM:Support Group Association form. I think there they do exist OTB. So if that exists, the only bit of customization you would need to do is have a filter after the order that the OTB filter, that sets the Full Name, to exactly what the original filter does, except that it should run even if the Full Name is not NULL so skip the Run If condition.. Joe
________________________________ From: "Boyd, Rebecca E." <boy...@wfu.edu> To: arslist@ARSLIST.ORG Sent: Tue, July 20, 2010 2:00:34 PM Subject: Re: Updating People Records issue ** FWIW, look at the Data Wizard Console under the Application Administration Console > Foundation > Data Management Tool. Person Name is one of the items that can be changed with this tool. This isn’t feasible for a mass update like you have, but you could use it to look at the workflow BMC designed for name changes. Rebecca From:Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Vianna Vianna Sent: Tuesday, July 20, 2010 1:31 PM To: arslist@ARSLIST.ORG Subject: Re: Updating People Records issue ** Thanks Joe. So do you recommend against me doing an export from and import to the User form with the full name modified to proper case to match the People form? Also in the CTM: Support Group Association form? I just don't want to modify the work flow right now because the data feed has been stopped so I only need to do a one time bulk update to correct the records. Thanks again for your response Vi ________________________________ Date: Tue, 20 Jul 2010 10:09:53 -0700 From: joe_rem...@yahoo.com Subject: Re: Updating People Records issue To: arslist@ARSLIST.ORG ** Vi, It is as designed.. The Full Name gets populated only when it is NULL by concatinating the values of the First Name, Middle Initials and Last Name.. If you want to change that, you will need to customize the out of the box flow to set the full name even when not null to what it does out of the box.. Cheers Joe ________________________________ From:Vianna Vianna <vianna...@hotmail.com> To: arslist@ARSLIST.ORG Sent: Tue, July 20, 2010 10:25:52 AM Subject: Updating People Records issue ** Hello We're using ITSM 7.5. We had an integration feeding our people records which corrupted a majority of them and overwrote them with some bad data. One of the issues we had was the system modified the First name and Last name to all CAPS rather then proper case. We've since disconnected the external feed and I exported the people data, modified the First & last names to proper case and reimported it. I suppose I should have made the change in the user form instead as now the people form and user form are inconsistent as the FULL NAME in the user form remains as all caps where as the first and last name in the People Record is now proper case. I'm wondering if anybody can suggest how to correct this? Should I modify in the user form as well and are there any other forms feeding support group etc. that I should modify. Will that cause a problem for existing tickets that are assigned to people who's name is in different case? Any suggestions will be very appreciated. Thanks Vi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
