Page 14 of the Mid Tier Guide has a good illustration. The mid tier server connects to the AR System server using a TCP connection. The communication between the Mid Tier and the AR System Server does not use HTTP or HTTPs. It can be encrypted using BMC Remedy Encryption, enabling up to AES-256 encryption to be utilized.
-David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Reiser, John J Sent: Wednesday, July 21, 2010 12:35 PM To: arslist@ARSLIST.ORG Subject: Re: What do you call Remedy-on-the-web? ** Dave, While we have you on the subject. What would be the best way to describe the protocol between the Mid Tier and the AR System server? I'm hoping a secure, proprietary API call with no hint of http/https. I am trying to get the network security people to allow a Mid Tier server setup on an extranet with a firewall port to permit the Mid Tier access to the AR System server on the intranet. We used to allow external users in with a reverse-proxy but that was closed down. VPN is too expensive to give to every external customer but a local BMC Remedy AR System server read-only user license is free. Thanks, --- John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Wednesday, July 21, 2010 3:17 PM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: What do you call Remedy-on-the-web? ** Officially, it is called the BMC Remedy Mid Tier. (i.e. a space between "Mid" and "Tier", no hyphen). However, when referring to the tier that is the Mid Tier, you can refer to it as the mid-tier (i.e. the tier that is in the middle). An example sentence: "The BMC Remedy Mid Tier serves as a mid-tier between the AR System server and the Web client". -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martin, Dwayne Sent: Wednesday, July 21, 2010 11:07 AM To: arslist@ARSLIST.ORG Subject: What do you call Remedy-on-the-web? ** Some call it "Mid Tier," some "MidTier," some "mid tier, and some "Mid-Tier," and most of the time it doesn't matter. The problem comes when you want to search the ARSList archives for an old solution to a new problem. What do you use for your selection criteria? It would be nice if we could agree on a single name. Dwayne Martin James Madison University _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
