If you are an admin, you should be able to go into the Service request details Process view and see what error was caused on those specific service request. From experience, it could be a drop down menu selection mapping issue that is invalid in your service request. Are you using a standard SRD or advanced form?
In any case, I would start by looking at what error was triggered on the specific service request. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Prasanth Prabhakaran (UST, IND) Sent: Thursday, July 22, 2010 12:27 PM To: arslist@ARSLIST.ORG Subject: SRM issue Hi, We are facing a strange issue with SRM, sometimes INC and WO are not creating and sometime WO is creating but INC is not. Anybody know what is the reason ? Thanks and Regards, Prasanth.p _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ********************************************************************** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
