Prasanth, I've had this happen in the past and it took me a bit to find the fix for our environment. Below is how I have our environment working. I should say I have this working without official training or much Remedy experience. There may be a better way to do this.
The SRD has Nav Cats 1, 2 and 3. The same Cats have to exist and be enabled on the Operational Company Relationship form On the Assignment Configuration form there needs to be a record where the Op Cat fields match the Cat fields on the SRD and the Operational Company Relationship record. Actually, I have two records for the Op Cats in the Assignment form. One is for categorization on the SR. This record has the Event defined as Service Request Assignee with a Sort Order of 0. The second Assignment record is to create the INC and the Event is defined as -General- with a Sort Order of 1. On both Assignment records I have only the Company defined in the Contact (Order 1) and Location (Order 2) sections. In the Product Cat (Order 4) Section I have all those fields empty. (I credit our IBM support at the time for helping me with the Sort Order and how it affected assignment) I hope this helps. We experienced this on INC and CHG (Don't use WO) and the above fixed the issue for us. - Christine On Jul 22, 9:26 am, "Prasanth Prabhakaran (UST, IND)" <prasanth.prabhaka...@ust-global.com> wrote: > Hi, > > We are facing a strange issue with SRM, sometimes INC and WO are not > creating and sometime WO is creating but INC is not. Anybody know what > is the reason ? > > Thanks and Regards, > > Prasanth.p > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > attend wwrug10www.wwrug.comARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
