A few things to check are:
- Make sure that the fields you want values for in the template are
selected in the filter as fields to include.
- Check field permissions
- The user receiving the email needs permissions to the data/field
being sent.
- If Remedy cannot tie the recipient to a User record (by Login Name)
only fields with Public permissions will be included (assuming
that a User
record would have groups listed that grant more than Public).
- Check the Variable Replacement in the AR System Email Message
Record.
- Set Display Advanced Options to Yes -> Advanced tab -> Variable
Replacement tab -> Field Values
- You should see the data values
- If you do not see the record's data it is most likely related to one
of the previous steps.
- Open the HTML template in a true text editor (Notepad, Notepad++, Ultra
Edit, etc) and make sure there are not any line breaks between the variable
begin and end tags. I have seen people cut and past text from Word that
included extra stuff or returns between the tags.
I hope this helps. Also remember that by default the Email engine caches
HTML templates. If you make a change to the html file and reattach it, your
change will not take effect immediately. You can restart the email engine
to read the updated template.
Jason
On Fri, Jul 23, 2010 at 10:16 AM, Henry Douglas
<hldoug...@firstcommand.com>wrote:
> **
>
> Hello ARLIST,
>
>
>
> I’ve created an HTML email template for an outgoing email notification. The
> process works (email received per the run if qual) except for the record
> values are missing and the placement area of the values is blank in the
> email. My HTML template contains the record values formatted #$$db Name$$#.
> My first question is I’m not sure of the proper format of the required field
> Text, whether it requires server template, and other user designations.
>
>
>
> Thanks
>
> Henry
>
> ARS 6.3
>
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