Hi Mahesh, Thanks so much for the help. I managed to get over it. There is patch 4 available which fixes the issue but I used the SW00320171 hotfix to fix it. It works now well. I am so grateful for your help and the list at large.
Thanks, Richard On Wed, Jul 28, 2010 at 10:22 AM, Mahesh <mchand...@gmail.com> wrote: > ** Hi Richard > > First thing, I would recommend is to contact BMC and find out if they have > a quick fix. This issue has been around over a year now and they should > definitely have something. > > Thanks > Mahesh > > On Tue, Jul 27, 2010 at 11:42 PM, Richard Matovu <rich...@matrich.net>wrote: > >> ** >> Hi Mahesh, >> >> Yes, it is SRM 2.2 Patch 2. How do I solve this defect? Could you please >> send me any links, tutorials or pointers? >> >> Thanks and Kind Regards, >> >> Richard >> >> >> On Wed, Jul 28, 2010 at 6:19 AM, Mahesh <mchand...@gmail.com> wrote: >> >>> ** What is the SRM version ? The last time I saw this defect (# >>> SW00320171) was on SRM 2.2 Patch 2. >>> >>> >>> Thanks >>> Mahesh >>> >>> On Tue, Jul 27, 2010 at 6:27 AM, Richard Matovu <rich...@matrich.net>wrote: >>> >>>> ** >>>> >>>> Hi, >>>> >>>> I created a service request which gathers information to populate a work >>>> order template utilizing the Details 2 tab to store the gathered >>>> information. The fields which were mapped include WO Type Field 11_Char, WO >>>> Type Field 12_Char to WO Type Field 17_Char. >>>> >>>> However, when a user fills the information, the fields which he doesn't >>>> fill in are also auto-populated with values got from the other fields >>>> instead of having blanks in those fields which were not filled. >>>> >>>> Anyone else who has come across this or knows a solution, please help. I >>>> will be very grateful for your help. >>>> >>>> Thanks and Kind Regards, >>>> Richard >>>> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >>> >>> >>> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >>> >> >> >> >> -- >> Matovu Richard >> Matrich >> Email: rich...@matrich.net >> Web: http://www.matrich.net/ >> >> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >> > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > -- Matovu Richard Matrich Email: rich...@matrich.net Web: http://www.matrich.net/ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
