Larry, What you are seeing is a piece of workflow that is trying to make something visible that is not on the form. My guess is that you have not integrated with Knowledge Management so the Knowledge Management fields are not on the form. However, the workflow from Incident Managment is there to make the fields visible to you if they are there.
The system is designed to be tolerant of being asked to do something that is not possible and it simply does no work in your case because the fields are not there. Yes, better is for this not to be there and firing because the fields are not there and it is slightly more efficient for it not to be there if there are no KM fields. But, it realistically isn't affecting anything if this is the only extra piece of logic. You could disable it so that it never fires (and then re-enable it if you link in KM in the future) to eliminate the "no op" nature of the active link. I hope this helps, Doug Mueller ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Larry Barnes Sent: Thursday, July 29, 2010 9:50 AM To: arslist@ARSLIST.ORG Subject: Worthless AL ** I was reviewing a log file concerning duplicate key values and found the following entry in the log file. Checking INT:HPDPBM:INC:ShowCreateKnowledgeBtn_100 (100) -> Passed qualification -- perform if actions 0: Set Characteristics ***** No such field on schema Change field to visible 1: Set Characteristics ***** No such field on schema Change field to visible 2: Set Characteristics ***** No such field on schema Change field to visible The "No such field in schema" caught my attention. I opened the AL: INT:HPDPBM:INC:ShowCreateKnowledgeBtn_100 It fires on "Window Open" There are 3 "Change Field" actions but there are no Field names listed for any of the change field actions. Looks like a worthless AL Has anyone else seen this? El Bee _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
