Go to HomePage-->Application Administration console-->Custom Configuration-->Problen Management-->Rules Search for an entry in this form & make "No" to Assignment Integration & save this entry.
Cheers, Mahendra !!! On Wed, Aug 4, 2010 at 6:18 PM, Pavan Kumar <pava...@adea.com> wrote: > ** > > Hi Remedy Experts, > > > > In my problem management if I left the assignee empty it’s picking random > name from the support group, can anyone please help me to disable this auto > assignement. > > > > Thanks & Regards, > > Pavan Kumar > > ------------------------------ > CONFIDENTIALITY CAUTION/DISCLAIMER > Transmission of this email is intended only for the person or entity to > which it is addressed and may contain confidential and/or privileged > material. Any action in reliance upon this information by the person or > entity other than the intended recipient is prohibited and would be at their > risk and responsibility. While Adea takes adequate protection against > viruses, neither the sender of this mail nor Adea accepts any responsibility > or liability for interception, corruption, delay or any virus introduced by > this e-mail or any attachment. If you are not the intended recipient or if > you have received this in error, please delete this email with attachments, > if any, and inform the sender. Thank you for your understanding and > co-operation > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
