This is only going to disable in problem Management. Change and Incident have their own settings for Assignment Engine Integration. You may want to verify their settings as well.
________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pavan Kumar Sent: Wednesday, August 04, 2010 9:21 AM To: arslist@ARSLIST.ORG Subject: Re: disable auto assignement ** Thanks for the response, will this just disable auto assignee, or will it disable some thing else. Because we have this enabled for change & incidents as well, but the system never picked some one randomly and assigned to support assignee. ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Siddiqi, Wirasat (Contractor) Sent: Wednesday, August 04, 2010 6:33 PM To: arslist@ARSLIST.ORG Subject: Re: disable auto assignement Go to Application Administration Console -> Custom Configuration -> Problem Management -> Advanced option -> Rules Disable the Assignment Engine Integration. Thanks, Wirasat ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pavan Kumar Sent: Wednesday, August 04, 2010 8:49 AM To: arslist@ARSLIST.ORG Subject: disable auto assignement ** Hi Remedy Experts, In my problem management if I left the assignee empty it's picking random name from the support group, can anyone please help me to disable this auto assignement. Thanks & Regards, Pavan Kumar ________________________________ CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ________________________________ CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
