Sergio, One recommendation for your Push Fields action to Bridge form workflow:
Use an Escalation to push fields from the AR System email Messages form ---> BridgeForm form and not a filter. I have setup and maintained incoming email workflow for a Large-Scale implementation of Remedy 6.3 (The email engine has not changed since then) and we found that having a filter push fields from the AR System email Messages form ---> BridgeForm form can shutdown the entire Remedy Application service if there is an error with the filter processing. Also the more intricate you get in your parsing workflow that extracts information from the Email the more variables of errors will occur. I also recommend using another escalation to push fields from the BridgeForm --> HPD:HelpDesk. When we used a filter we did not discover this until the first few days of production. Good Luck - John Bilinski -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sergio Tomillero Sent: Wednesday, August 04, 2010 4:56 AM To: arslist@ARSLIST.ORG Subject: How to get the Subject line when sending an email that performs a submit action? Hello, Once configured Incoming box, I send an email to Email Engine like this: In the subject line I indicate: This is about incident INC000000003173 In the Body part I indicate: Schema: BridgeForm Server: servername Login: Demo Password: demopass Action: Submit !536870914!: some text !536870915!: INC000000003173 This generates a new record in ARSystem Email Messages and some minutes later in 'BridgeForm'. The problem is that I want to have the Subject line in a field in 'Bridge Form' but I do not find a way to do it. Of course I cannot say to them to copy the subject again in the body part of the message when sending. How can I do it? Only fields between !! are generated in BridgeForm. I have thought in creating a new filter in ARSytem Email Messages to 'Incoming mails" on Submit action, that get the subject field and using STRSTRC function I get the incident number to do a search later from BridgeForm, but the problem is that can be more than one email with that incident number, and getting the last one could not be a good solution because more than one could have been received at the same time (more that one with tha same Incident number and the same Create Date). What are you recommendations? How do you get the subject line when receiving an email? Thanks & regards, Sergio Tomillero -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/How-to-get-the-Subjec t-line-when-sending-an-email-that-performs-a-submit-action-tp5371700p5371700 .html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
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