Hello, I am attempting to put in place SSO for the Mid-Tier with the AREA_SSO_ALL_v206MT_v209AREA.zip file. I followed the direction in the MidTier_AREA_SSO_setup.doc
My current setup - ARS 7.5 Patch 3 Mid-Tier Patch 3 (using BMC's bundled Tomcat 5.25) ITSM 7.6 Patch 1 All Remedy users use LDAP authentication to login to the system against a Windows AD Domain sso.properties with remoteuser - Option 1 arsystem.sso.username.method=remoteuser arsystem.sso.username.case=lower arsystem.sso.username.remoteuser_remove_domain=T # arsystem.sso.username.headername= # arsystem.sso.username.attributename= arsystem.sso.authstring.method=default # arsystem.sso.authstring.custom= arsystem.sso.logging.debug=T Option 2 arsystem.sso.username.method=remoteuser arsystem.sso.username.case=lower arsystem.sso.username.remoteuser_remove_domain=T # arsystem.sso.username.headername= # arsystem.sso.username.attributename= arsystem.sso.authstring.method=rudomain # arsystem.sso.authstring.custom= arsystem.sso.logging.debug=T Error that I receive - Aug 19, 2010 8:03:48 AM - INFO (com.remedy.log.SESSION) : (Thread 10) com.remedy.arsys.session.Login loadAuthenticatorConfigFile Login: Loaded authenticator properties file sso.properties Aug 19, 2010 8:03:48 AM - FINE (com.remedy.log.SESSION) : (Thread 10) com.remedy.arsys.sso.SSOAuthenticator init SSO: Initialization: Version 2.06 (Mid-Tier 7.0.x build) Aug 19, 2010 8:03:48 AM - FINE (com.remedy.log.SESSION) : (Thread 10) com.remedy.arsys.sso.SSOAuthenticator init SSO: Property values were loaded. Aug 19, 2010 8:03:58 AM - INFO (com.remedy.log.PERFORMANCE) : (Thread 11) com.remedy.arsys.prefetch.PreloadManager loadAllActiveLinkMenus START activelink/menu preload; start time = 1282230238617 Aug 19, 2010 8:03:58 AM - FINE (com.remedy.log.SERVLET) : (Thread 12) com.remedy.arsys.stubs.GoatServlet postInternal GoatServlet: url=http://serverX/arsys/ Aug 19, 2010 8:03:58 AM - FINE (com.remedy.log.SERVLET) : (Thread 12) com.remedy.arsys.stubs.GoatServlet postInternal cookie=IP-Restriction- GUID="2" Aug 19, 2010 8:03:58 AM - FINE (com.remedy.log.SERVLET) : (Thread 12) com.remedy.arsys.stubs.GoatServlet setupSessionData GoatServlet: No session or new session Aug 19, 2010 8:03:58 AM - FINE (com.remedy.log.SESSION) : (Thread 12) com.remedy.arsys.session.Login establishSession Login: establishing Session Aug 19, 2010 8:03:58 AM - FINE (com.remedy.log.SESSION) : (Thread 12) com.remedy.arsys.sso.SSOAuthenticator getAuthenticatedCredentials SSO ERROR: RemoteUser name is null or empty. Using default login page Aug 19, 2010 8:03:58 AM - FINE (com.remedy.log.SESSION) : (Thread 12) com.remedy.arsys.session.Login establishSession Login: Custom authenticator failed. Trying default authenticator Aug 19, 2010 8:03:58 AM - FINE (com.remedy.log.SESSION) : (Thread 12) com.remedy.arsys.session.DefaultAuthenticator getAuthenticatedCredentials DefaultAuthenticator: Credentials requested Aug 19, 2010 8:03:58 AM - FINE (com.remedy.log.SESSION) : (Thread 12) com.remedy.arsys.session.DefaultAuthenticator redirectToLogin DefaultAuthenticator.redirectToLogin: url=/arsys/ Aug 19, 2010 8:03:59 AM - FINE (com.remedy.log.SESSION) : (Thread 11) com.remedy.arsys.goat.preferences.ARUserPreferences getPrefFromServer No preference server for this user MidTier Service Using default preferences. Aug 19, 2010 8:03:59 AM - CONFIG (com.remedy.log.CONFIG) : (Thread 11) com.remedy.arsys.config.ConfigProperties load Loaded properties file C:\ARSYSTEM\midtier\WEB-INF\classes\locale.properties Aug 19, 2010 8:03:59 AM - FINE (com.remedy.log.SESSION) : (Thread 11) com.remedy.arsys.goat.preferences.ARUserPreferences getPrefFromServer No preference server for this user MidTier Service Using default preferences. Aug 19, 2010 8:03:59 AM - FINE (com.remedy.log.SESSION) : (Thread 11) com.remedy.arsys.stubs.SessionData initTimezone InitTimeZone = America/Los_Angeles sso.properties with header - arsystem.sso.username.method=header arsystem.sso.username.case=lower arsystem.sso.username.remoteuser_remove_domain=F arsystem.sso.username.headername=username # arsystem.sso.username.attributename= arsystem.sso.authstring.method=default # arsystem.sso.authstring.custom= arsystem.sso.logging.debug=T Error that I receive - Aug 19, 2010 7:46:24 AM - INFO (com.remedy.log.SESSION) : (Thread 10) com.remedy.arsys.session.Login loadAuthenticatorConfigFile Login: Loaded authenticator properties file sso.properties Aug 19, 2010 7:46:24 AM - FINE (com.remedy.log.SESSION) : (Thread 10) com.remedy.arsys.sso.SSOAuthenticator init SSO: Initialization: Version 2.06 (Mid-Tier 7.0.x build) Aug 19, 2010 7:46:24 AM - FINE (com.remedy.log.SESSION) : (Thread 10) com.remedy.arsys.sso.SSOAuthenticator init SSO: Property values were loaded. Aug 19, 2010 7:46:29 AM - FINE (com.remedy.log.SERVLET) : (Thread 11) com.remedy.arsys.stubs.GoatServlet postInternal GoatServlet: url=http://serverX/arsys/ Aug 19, 2010 7:46:29 AM - FINE (com.remedy.log.SERVLET) : (Thread 11) com.remedy.arsys.stubs.GoatServlet postInternal cookie=IP-Restriction- GUID="2" Aug 19, 2010 7:46:29 AM - FINE (com.remedy.log.SERVLET) : (Thread 11) com.remedy.arsys.stubs.GoatServlet setupSessionData GoatServlet: No session or new session Aug 19, 2010 7:46:29 AM - FINE (com.remedy.log.SESSION) : (Thread 11) com.remedy.arsys.session.Login establishSession Login: establishing Session Aug 19, 2010 7:46:29 AM - FINE (com.remedy.log.SESSION) : (Thread 11) com.remedy.arsys.sso.SSOAuthenticator getAuthenticatedCredentials SSO ERROR: Header is null or empty. Using default login page Aug 19, 2010 7:46:29 AM - FINE (com.remedy.log.SESSION) : (Thread 11) com.remedy.arsys.session.Login establishSession Login: Custom authenticator failed. Trying default authenticator Aug 19, 2010 7:46:29 AM - FINE (com.remedy.log.SESSION) : (Thread 11) com.remedy.arsys.session.DefaultAuthenticator getAuthenticatedCredentials DefaultAuthenticator: Credentials requested Aug 19, 2010 7:46:29 AM - FINE (com.remedy.log.SESSION) : (Thread 11) com.remedy.arsys.session.DefaultAuthenticator redirectToLogin DefaultAuthenticator.redirectToLogin: url=/arsys/ Aug 19, 2010 7:46:29 AM - CONFIG (com.remedy.log.CONFIG) : (Thread 11) com.remedy.arsys.config.ConfigProperties load Loaded properties file C:\ARSYSTEM\midtier\WEB-INF\classes\locale.properties Aug 19, 2010 7:46:34 AM - INFO (com.remedy.log.PERFORMANCE) : (Thread 12) com.remedy.arsys.prefetch.PreloadManager loadAllActiveLinkMenus START activelink/menu preload; start time = 1282229194006 Aug 19, 2010 7:46:34 AM - FINE (com.remedy.log.SESSION) : (Thread 12) com.remedy.arsys.goat.preferences.ARUserPreferences getPrefFromServer No preference server for this user MidTier Service Using default preferences. Aug 19, 2010 7:46:34 AM - FINE (com.remedy.log.SESSION) : (Thread 12) com.remedy.arsys.goat.preferences.ARUserPreferences getPrefFromServer No preference server for this user MidTier Service Using default preferences. Aug 19, 2010 7:46:34 AM - FINE (com.remedy.log.SESSION) : (Thread 12) com.remedy.arsys.stubs.SessionData initTimezone InitTimeZone = America/Los_Angeles sso.properties with attribute - arsystem.sso.username.method=attribute arsystem.sso.username.case=lower arsystem.sso.username.remoteuser_remove_domain=F # arsystem.sso.username.headername= arsystem.sso.username.attributename=username arsystem.sso.authstring.method=default # arsystem.sso.authstring.custom= arsystem.sso.logging.debug=T Error that I receive - Aug 19, 2010 7:52:15 AM - INFO (com.remedy.log.SESSION) : (Thread 10) com.remedy.arsys.session.Login loadAuthenticatorConfigFile Login: Loaded authenticator properties file sso.properties Aug 19, 2010 7:52:15 AM - FINE (com.remedy.log.SESSION) : (Thread 10) com.remedy.arsys.sso.SSOAuthenticator init SSO: Initialization: Version 2.06 (Mid-Tier 7.0.x build) Aug 19, 2010 7:52:15 AM - FINE (com.remedy.log.SESSION) : (Thread 10) com.remedy.arsys.sso.SSOAuthenticator init SSO: Property values were loaded. Aug 19, 2010 7:52:22 AM - FINE (com.remedy.log.SERVLET) : (Thread 11) com.remedy.arsys.stubs.GoatServlet postInternal GoatServlet: url=http://serverX/arsys/ Aug 19, 2010 7:52:22 AM - FINE (com.remedy.log.SERVLET) : (Thread 11) com.remedy.arsys.stubs.GoatServlet postInternal cookie=IP-Restriction- GUID="2" Aug 19, 2010 7:52:22 AM - FINE (com.remedy.log.SERVLET) : (Thread 11) com.remedy.arsys.stubs.GoatServlet setupSessionData GoatServlet: No session or new session Aug 19, 2010 7:52:22 AM - FINE (com.remedy.log.SESSION) : (Thread 11) com.remedy.arsys.session.Login establishSession Login: establishing Session Aug 19, 2010 7:52:22 AM - FINE (com.remedy.log.SESSION) : (Thread 11) com.remedy.arsys.sso.SSOAuthenticator getAuthenticatedCredentials SSO: Attribute value (username): null Aug 19, 2010 7:52:22 AM - FINE (com.remedy.log.SESSION) : (Thread 11) com.remedy.arsys.sso.SSOAuthenticator getUserName SSO: Setting username to lower case... Aug 19, 2010 7:52:22 AM - SEVERE (com.remedy.log.SERVLET) : (Thread 11) com.remedy.arsys.log.Log log Caught RuntimeExceptionjava.lang.NullPointerException at com.remedy.arsys.sso.SSOAuthenticator.getUserName(SSOAuthenticator.java:220) at com.remedy.arsys.sso.SSOAuthenticator.getAuthenticatedCredentials(SSOAuthent icator.java:143) at com.remedy.arsys.session.Login.establishSession(Unknown Source) at com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source) at javax.servlet.http.HttpServlet.service(HttpServlet.java:627) at javax.servlet.http.HttpServlet.service(HttpServlet.java:729) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(Application FilterChain.java:269) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterCh ain.java:188) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.ja va:213) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.ja va:172) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127 ) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117 ) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java :108) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:873) at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processC onnection(Http11BaseProtocol.java:665) at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.jav a:528) at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWo rkerThread.java:81) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.jav a:689) at java.lang.Thread.run(Unknown Source) Aug 19, 2010 7:52:25 AM - INFO (com.remedy.log.PERFORMANCE) : (Thread 12) com.remedy.arsys.prefetch.PreloadManager loadAllActiveLinkMenus START activelink/menu preload; start time = 1282229545193 Aug 19, 2010 7:52:25 AM - FINE (com.remedy.log.SESSION) : (Thread 12) com.remedy.arsys.goat.preferences.ARUserPreferences getPrefFromServer No preference server for this user MidTier Service Using default preferences. Aug 19, 2010 7:52:25 AM - CONFIG (com.remedy.log.CONFIG) : (Thread 12) com.remedy.arsys.config.ConfigProperties load Loaded properties file C:\ARSYSTEM\midtier\WEB-INF\classes\locale.properties Aug 19, 2010 7:52:25 AM - FINE (com.remedy.log.SESSION) : (Thread 12) com.remedy.arsys.goat.preferences.ARUserPreferences getPrefFromServer No preference server for this user MidTier Service Using default preferences. Aug 19, 2010 7:52:25 AM - FINE (com.remedy.log.SESSION) : (Thread 12) com.remedy.arsys.stubs.SessionData initTimezone InitTimeZone = America/Los_Angeles So why I am getting these error's - SSO ERROR: RemoteUser name is null or empty SSO ERROR: Header is null or empty SSO: Attribute value (username): null Does SSO work with only using Tomcat? What am I missing in this configuration to get SSO to work with the Mid- Tier? Please help!!!! Thanks in advance, Andre _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
