Mid-Tier is running on Windows Server 2003. I am using Tomcat only, no Apache or IIS.
I am not clear on the component(s) you mentioned to set the attribute or header. What would set this attribute or header? Does Tomcat have this option? Does Tomcat have a setting to get the remoteuser information? Thanks, Andre On Thu, 19 Aug 2010 10:57:12 -0500, Axton <axton.gr...@gmail.com> wrote: >You tried the configuration with both an attribute and a header. What >component(s) do you have in place to set either the attribute or header? > Something has to provide the value. Looks like nothing is, which is why >you are getting the null username. > >What OS does your mid-tier run on? > >What web server (if any) do you intend to run this behind? > >Axton Grams > >The opinions, statements, and/or suggested courses of action expressed in >this E-mail do not necessarily reflect those of BMC Software, Inc. My >voluntary participation in this forum is not intended to convey a role as a >spokesperson, liaison or public relations representative for BMC Software, >Inc. > >On Thu, Aug 19, 2010 at 1:46 PM, Andre Hughes <neo1...@yahoo.com> wrote: > >> Hello, >> >> I am attempting to put in place SSO for the Mid-Tier with the >> AREA_SSO_ALL_v206MT_v209AREA.zip file. >> I followed the direction in the MidTier_AREA_SSO_setup.doc >> >> My current setup - >> ARS 7.5 Patch 3 >> Mid-Tier Patch 3 (using BMC's bundled Tomcat 5.25) >> ITSM 7.6 Patch 1 >> All Remedy users use LDAP authentication to login to the system against a >> Windows AD Domain >> >> sso.properties with remoteuser - >> Option 1 >> arsystem.sso.username.method=remoteuser >> arsystem.sso.username.case=lower >> arsystem.sso.username.remoteuser_remove_domain=T >> # arsystem.sso.username.headername= >> # arsystem.sso.username.attributename= >> arsystem.sso.authstring.method=default >> # arsystem.sso.authstring.custom= >> arsystem.sso.logging.debug=T >> >> Option 2 >> arsystem.sso.username.method=remoteuser >> arsystem.sso.username.case=lower >> arsystem.sso.username.remoteuser_remove_domain=T >> # arsystem.sso.username.headername= >> # arsystem.sso.username.attributename= >> arsystem.sso.authstring.method=rudomain >> # arsystem.sso.authstring.custom= >> arsystem.sso.logging.debug=T >> >> Error that I receive - >> Aug 19, 2010 8:03:48 AM - INFO (com.remedy.log.SESSION) : (Thread 10) >> com.remedy.arsys.session.Login loadAuthenticatorConfigFile Login: Loaded >> authenticator properties file sso.properties >> Aug 19, 2010 8:03:48 AM - FINE (com.remedy.log.SESSION) : (Thread 10) >> com.remedy.arsys.sso.SSOAuthenticator init SSO: Initialization: Version >> 2.06 >> (Mid-Tier 7.0.x build) >> Aug 19, 2010 8:03:48 AM - FINE (com.remedy.log.SESSION) : (Thread 10) >> com.remedy.arsys.sso.SSOAuthenticator init SSO: Property values were >> loaded. >> Aug 19, 2010 8:03:58 AM - INFO (com.remedy.log.PERFORMANCE) : (Thread 11) >> com.remedy.arsys.prefetch.PreloadManager loadAllActiveLinkMenus START >> activelink/menu preload; start time = 1282230238617 >> Aug 19, 2010 8:03:58 AM - FINE (com.remedy.log.SERVLET) : (Thread 12) >> com.remedy.arsys.stubs.GoatServlet postInternal GoatServlet: >> url=http://serverX/arsys/ >> Aug 19, 2010 8:03:58 AM - FINE (com.remedy.log.SERVLET) : (Thread 12) >> com.remedy.arsys.stubs.GoatServlet postInternal cookie=IP-Restriction- >> GUID="2" >> Aug 19, 2010 8:03:58 AM - FINE (com.remedy.log.SERVLET) : (Thread 12) >> com.remedy.arsys.stubs.GoatServlet setupSessionData GoatServlet: No session >> or new session >> Aug 19, 2010 8:03:58 AM - FINE (com.remedy.log.SESSION) : (Thread 12) >> com.remedy.arsys.session.Login establishSession Login: establishing Session >> Aug 19, 2010 8:03:58 AM - FINE (com.remedy.log.SESSION) : (Thread 12) >> com.remedy.arsys.sso.SSOAuthenticator getAuthenticatedCredentials SSO >> ERROR: >> RemoteUser name is null or empty. Using default login page >> Aug 19, 2010 8:03:58 AM - FINE (com.remedy.log.SESSION) : (Thread 12) >> com.remedy.arsys.session.Login establishSession Login: Custom authenticator >> failed. Trying default authenticator >> Aug 19, 2010 8:03:58 AM - FINE (com.remedy.log.SESSION) : (Thread 12) >> com.remedy.arsys.session.DefaultAuthenticator getAuthenticatedCredentials >> DefaultAuthenticator: Credentials requested >> Aug 19, 2010 8:03:58 AM - FINE (com.remedy.log.SESSION) : (Thread 12) >> com.remedy.arsys.session.DefaultAuthenticator redirectToLogin >> DefaultAuthenticator.redirectToLogin: url=/arsys/ >> Aug 19, 2010 8:03:59 AM - FINE (com.remedy.log.SESSION) : (Thread 11) >> com.remedy.arsys.goat.preferences.ARUserPreferences getPrefFromServer No >> preference server for this user MidTier Service Using default preferences. >> Aug 19, 2010 8:03:59 AM - CONFIG (com.remedy.log.CONFIG) : (Thread 11) >> com.remedy.arsys.config.ConfigProperties load Loaded properties file >> C:\ARSYSTEM\midtier\WEB-INF\classes\locale.properties >> Aug 19, 2010 8:03:59 AM - FINE (com.remedy.log.SESSION) : (Thread 11) >> com.remedy.arsys.goat.preferences.ARUserPreferences getPrefFromServer No >> preference server for this user MidTier Service Using default preferences. >> Aug 19, 2010 8:03:59 AM - FINE (com.remedy.log.SESSION) : (Thread 11) >> com.remedy.arsys.stubs.SessionData initTimezone InitTimeZone = >> America/Los_Angeles >> >> sso.properties with header - >> arsystem.sso.username.method=header >> arsystem.sso.username.case=lower >> arsystem.sso.username.remoteuser_remove_domain=F >> arsystem.sso.username.headername=username >> # arsystem.sso.username.attributename= >> arsystem.sso.authstring.method=default >> # arsystem.sso.authstring.custom= >> arsystem.sso.logging.debug=T >> >> Error that I receive - >> Aug 19, 2010 7:46:24 AM - INFO (com.remedy.log.SESSION) : (Thread 10) >> com.remedy.arsys.session.Login loadAuthenticatorConfigFile Login: Loaded >> authenticator properties file sso.properties >> Aug 19, 2010 7:46:24 AM - FINE (com.remedy.log.SESSION) : (Thread 10) >> com.remedy.arsys.sso.SSOAuthenticator init SSO: Initialization: Version >> 2.06 >> (Mid-Tier 7.0.x build) >> Aug 19, 2010 7:46:24 AM - FINE (com.remedy.log.SESSION) : (Thread 10) >> com.remedy.arsys.sso.SSOAuthenticator init SSO: Property values were >> loaded. >> Aug 19, 2010 7:46:29 AM - FINE (com.remedy.log.SERVLET) : (Thread 11) >> com.remedy.arsys.stubs.GoatServlet postInternal GoatServlet: >> url=http://serverX/arsys/ >> Aug 19, 2010 7:46:29 AM - FINE (com.remedy.log.SERVLET) : (Thread 11) >> com.remedy.arsys.stubs.GoatServlet postInternal cookie=IP-Restriction- >> GUID="2" >> Aug 19, 2010 7:46:29 AM - FINE (com.remedy.log.SERVLET) : (Thread 11) >> com.remedy.arsys.stubs.GoatServlet setupSessionData GoatServlet: No session >> or new session >> Aug 19, 2010 7:46:29 AM - FINE (com.remedy.log.SESSION) : (Thread 11) >> com.remedy.arsys.session.Login establishSession Login: establishing Session >> Aug 19, 2010 7:46:29 AM - FINE (com.remedy.log.SESSION) : (Thread 11) >> com.remedy.arsys.sso.SSOAuthenticator getAuthenticatedCredentials SSO >> ERROR: >> Header is null or empty. Using default login page >> Aug 19, 2010 7:46:29 AM - FINE (com.remedy.log.SESSION) : (Thread 11) >> com.remedy.arsys.session.Login establishSession Login: Custom authenticator >> failed. Trying default authenticator >> Aug 19, 2010 7:46:29 AM - FINE (com.remedy.log.SESSION) : (Thread 11) >> com.remedy.arsys.session.DefaultAuthenticator getAuthenticatedCredentials >> DefaultAuthenticator: Credentials requested >> Aug 19, 2010 7:46:29 AM - FINE (com.remedy.log.SESSION) : (Thread 11) >> com.remedy.arsys.session.DefaultAuthenticator redirectToLogin >> DefaultAuthenticator.redirectToLogin: url=/arsys/ >> Aug 19, 2010 7:46:29 AM - CONFIG (com.remedy.log.CONFIG) : (Thread 11) >> com.remedy.arsys.config.ConfigProperties load Loaded properties file >> C:\ARSYSTEM\midtier\WEB-INF\classes\locale.properties >> Aug 19, 2010 7:46:34 AM - INFO (com.remedy.log.PERFORMANCE) : (Thread 12) >> com.remedy.arsys.prefetch.PreloadManager loadAllActiveLinkMenus START >> activelink/menu preload; start time = 1282229194006 >> Aug 19, 2010 7:46:34 AM - FINE (com.remedy.log.SESSION) : (Thread 12) >> com.remedy.arsys.goat.preferences.ARUserPreferences getPrefFromServer No >> preference server for this user MidTier Service Using default preferences. >> Aug 19, 2010 7:46:34 AM - FINE (com.remedy.log.SESSION) : (Thread 12) >> com.remedy.arsys.goat.preferences.ARUserPreferences getPrefFromServer No >> preference server for this user MidTier Service Using default preferences. >> Aug 19, 2010 7:46:34 AM - FINE (com.remedy.log.SESSION) : (Thread 12) >> com.remedy.arsys.stubs.SessionData initTimezone InitTimeZone = >> America/Los_Angeles >> >> sso.properties with attribute - >> arsystem.sso.username.method=attribute >> arsystem.sso.username.case=lower >> arsystem.sso.username.remoteuser_remove_domain=F >> # arsystem.sso.username.headername= >> arsystem.sso.username.attributename=username >> arsystem.sso.authstring.method=default >> # arsystem.sso.authstring.custom= >> arsystem.sso.logging.debug=T >> >> Error that I receive - >> Aug 19, 2010 7:52:15 AM - INFO (com.remedy.log.SESSION) : (Thread 10) >> com.remedy.arsys.session.Login loadAuthenticatorConfigFile Login: Loaded >> authenticator properties file sso.properties >> Aug 19, 2010 7:52:15 AM - FINE (com.remedy.log.SESSION) : (Thread 10) >> com.remedy.arsys.sso.SSOAuthenticator init SSO: Initialization: Version >> 2.06 >> (Mid-Tier 7.0.x build) >> Aug 19, 2010 7:52:15 AM - FINE (com.remedy.log.SESSION) : (Thread 10) >> com.remedy.arsys.sso.SSOAuthenticator init SSO: Property values were >> loaded. >> Aug 19, 2010 7:52:22 AM - FINE (com.remedy.log.SERVLET) : (Thread 11) >> com.remedy.arsys.stubs.GoatServlet postInternal GoatServlet: >> url=http://serverX/arsys/ >> Aug 19, 2010 7:52:22 AM - FINE (com.remedy.log.SERVLET) : (Thread 11) >> com.remedy.arsys.stubs.GoatServlet postInternal cookie=IP-Restriction- >> GUID="2" >> Aug 19, 2010 7:52:22 AM - FINE (com.remedy.log.SERVLET) : (Thread 11) >> com.remedy.arsys.stubs.GoatServlet setupSessionData GoatServlet: No session >> or new session >> Aug 19, 2010 7:52:22 AM - FINE (com.remedy.log.SESSION) : (Thread 11) >> com.remedy.arsys.session.Login establishSession Login: establishing Session >> Aug 19, 2010 7:52:22 AM - FINE (com.remedy.log.SESSION) : (Thread 11) >> com.remedy.arsys.sso.SSOAuthenticator getAuthenticatedCredentials SSO: >> Attribute value (username): null >> Aug 19, 2010 7:52:22 AM - FINE (com.remedy.log.SESSION) : (Thread 11) >> com.remedy.arsys.sso.SSOAuthenticator getUserName SSO: Setting username to >> lower case... >> Aug 19, 2010 7:52:22 AM - SEVERE (com.remedy.log.SERVLET) : (Thread 11) >> com.remedy.arsys.log.Log log Caught >> RuntimeExceptionjava.lang.NullPointerException >> at >> >> com.remedy.arsys.sso.SSOAuthenticator.getUserName(SSOAuthenticator.java:220) >> at >> >> com.remedy.arsys.sso.SSOAuthenticator.getAuthenticatedCredentials(SSOAuthent >> icator.java:143) >> at com.remedy.arsys.session.Login.establishSession(Unknown Source) >> at com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown Source) >> at com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source) >> at javax.servlet.http.HttpServlet.service(HttpServlet.java:627) >> at javax.servlet.http.HttpServlet.service(HttpServlet.java:729) >> at >> >> org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(Application >> FilterChain.java:269) >> at >> >> org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterCh >> ain.java:188) >> at >> >> org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.ja >> va:213) >> at >> >> org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.ja >> va:172) >> at >> >> org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127 >> ) >> at >> >> org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117 >> ) >> at >> >> org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java >> :108) >> at >> org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174) >> at >> org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:873) >> at >> >> org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processC >> onnection(Http11BaseProtocol.java:665) >> at >> >> org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.jav >> a:528) >> at >> >> org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWo >> rkerThread.java:81) >> at >> >> org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.jav >> a:689) >> at java.lang.Thread.run(Unknown Source) >> >> Aug 19, 2010 7:52:25 AM - INFO (com.remedy.log.PERFORMANCE) : (Thread 12) >> com.remedy.arsys.prefetch.PreloadManager loadAllActiveLinkMenus START >> activelink/menu preload; start time = 1282229545193 >> Aug 19, 2010 7:52:25 AM - FINE (com.remedy.log.SESSION) : (Thread 12) >> com.remedy.arsys.goat.preferences.ARUserPreferences getPrefFromServer No >> preference server for this user MidTier Service Using default preferences. >> Aug 19, 2010 7:52:25 AM - CONFIG (com.remedy.log.CONFIG) : (Thread 12) >> com.remedy.arsys.config.ConfigProperties load Loaded properties file >> C:\ARSYSTEM\midtier\WEB-INF\classes\locale.properties >> Aug 19, 2010 7:52:25 AM - FINE (com.remedy.log.SESSION) : (Thread 12) >> com.remedy.arsys.goat.preferences.ARUserPreferences getPrefFromServer No >> preference server for this user MidTier Service Using default preferences. >> Aug 19, 2010 7:52:25 AM - FINE (com.remedy.log.SESSION) : (Thread 12) >> com.remedy.arsys.stubs.SessionData initTimezone InitTimeZone = >> America/Los_Angeles >> >> >> So why I am getting these error's - >> >> SSO ERROR: RemoteUser name is null or empty >> SSO ERROR: Header is null or empty >> SSO: Attribute value (username): null >> >> Does SSO work with only using Tomcat? >> >> What am I missing in this configuration to get SSO to work with the Mid- >> Tier? >> >> Please help!!!! >> >> Thanks in advance, >> >> Andre >> >> >> ____________________________________________________________________________ ___ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" >> > >___________________________________________________________________________ ____ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
