Chad, We have a Vision impaired user on our Help Desk and has for many years with Different versions of JAWS. He uses the Windows client. We are a complete Custom shop, so I do not have experience with the ITSM suite. But we had to do, is to create a special view for him. All of the fields have to have the label to the left, not on top. Make sure there is not any Trim fields of any kind. JAWS really doesn't like things for the sighted person. It was a real trial and fail experience to get it working right. He is one of our top performers on the Desk, and picks up things very fast. Also you have to beware if you add any new fields to the form, you have to remember the JAWS view. I have seen a Demo of the ITSM suite with JAWS, and there are a lot of things on the screen that the reader doesn't understand.
Hope that helps. Thanks, Ron Smith Remedy/Web Developer Providence Health & Services OR ron.sm...@providence.org 503-215-2395 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chad M Whilding Sent: Tuesday, August 31, 2010 6:51 AM To: arslist@ARSLIST.ORG Subject: Working with JAWS screen reader and ARS Dear list members, I am learning to use JAWS in an effort to provide support to a No Vision user. We hope to gain valuable lessons in making our application more navigable. I am focusing on access via the Mid-Tier, as this seems to be where JAWS provides the best navigation tricks. This task is quite an experience as I read BMC documentation, goto JAWS and struggle with what really works. I have found a few deficiencies, but am in no way hitting all aspects of our application. I have found the document 'Designing BMC Remedy applications for Section 508 compliance.pdf' quite valuable and at times confusing. If anyone has blazed this path before me and generated helpful tips in navigating objects like the Results List, Tables and Menu Lists, would you be willing to share? I haven't approached BMC yet concerning issues I found; that generally never goes well ;) Thanks for your time. Regards, Chad Whilding Engineer CSC 3725 Pentagon Blvd., Beavercreek, OH 45431-1706 North American Public Sector | p: +1-937.320-6342 | f:+1-937-320-???? | cwhild...@csc.com | www.csc.com This is a PRIVATE message. If you are not the intended recipient, please delete without copying and kindly advise us by e-mail of the mistake in delivery. NOTE: Regardless of content, this e-mail shall not operate to bind CSC to any order or other contract unless pursuant to explicit written agreement or government initiative expressly permitting the use of e-mail for such purpose. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" This message is intended for the sole use of the addressee, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the addressee you are hereby notified that you may not use, copy, disclose, or distribute to anyone the message or any information contained in the message. If you have received this message in error, please immediately advise the sender by reply email and delete this message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
