Ø I just know it is not WEB based anymore, and you have to do this via some other email mechanism, which I am not sure why? Dave ?
The consolidated BMC process calls for Support to review RFE requests to ensure that they are, in fact, RFE requests and not support requests. I realize that statement is a bit ironic since this whole thread is about that process breaking down, but that's why Support remains involved. Prior to that, a significant percentage of RFEs came in that were not RFEs at all. Things like "Does AR System support Linux?" or "I got an error, how can I fix it" or "Can you send me a trial license key?". This also led to situations where a customer put in a very urgent incident and accidently logged it as an RFE - and it remained unprocessed for an unexpected amount of time. With Support directly in the loop, those problems have (nearly) gone away and the speed at which valid RFEs are processed increased quite a bit. The web interface was removed because it was a direct pipe from the web site into the RFE tracking tool - bypassing Support. It is my opinion that the pendulum swung a bit too far on that and it's something I've advocated putting back in - but with the added step of having Support review the RFE queue to pick out any issues that should have been incidents. Until then, the process is to open an incident and request Support to log the RFE. You can always log the incident through the web and just be clear that the incident is meant to become an RFE. You can even save some time and fill out the RFE template ahead of time and submit it with the incident... -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of patrick zandi Sent: Thursday, September 02, 2010 8:53 AM To: arslist@ARSLIST.ORG Subject: Re: migrator question ** Correct ! I just thought that was because of the original call.. I thought it had to be there for tracking purposes.. So you can definately blame that on me.. The rest of the RFE I thought made sense thou... I just know it is not WEB based anymore, and you have to do this via some other email mechanism, which I am not sure why? Dave ? On Thu, Sep 2, 2010 at 11:43 AM, Easter, David <david_eas...@bmc.com<mailto:david_eas...@bmc.com>> wrote: ** Just to be fair to the RFE process, the reason the RFE was declined was that it was not a "Request for an enhancement" - it was a request for information (i.e. a question). The exact "request" was: "Would like to know which forms and data to migrate to get all the foundation data mirgrated from one system to another using migrator." (you can see this if you query for the RFE at: Product Defects<http://apps.bmc.com/server/available.cfm?fc=REMDEFECTS>) If this was changed to an enhancement request against Migrator, something got lost in translation during the conversion from an incident to an RFE. That's why it was kicked back to Support as "not an RFE" to determine what the actual enhancement request was supposed to be. So sorry - no dancing and no fires. I'll ping the parties involved to see if there was a breakdown in process somewhere. You're also welcome to contact Support and voice your concerns as well. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of patrick zandi Sent: Thursday, September 02, 2010 7:08 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: migrator question ** Oh, for reference: Quality Management ID # SW00376055 ---> Oh the Irony ! Maybe there was a small fire.. lol Product* : Migrator Status Mode : Resolved Status : Retired Resolution : Not A RFE Hi Patrick, Our RFE Review Committee has reviewed this RFE and, unfortunately, decided to reject this RFE as it is not an enhancement request but rather a support issue. Please Contact BMC Support or search BMC Support Knowledge Base on our Support web site for your issue. Please feel free to contact me if you disagree with this disposition or have additional comments. Thanks. David Chou Sr. Product Manager david_c...@bmc.com<mailto:david_c...@bmc.com> On Thu, Sep 2, 2010 at 10:01 AM, patrick zandi <remedy...@gmail.com<mailto:remedy...@gmail.com>> wrote: That is what I thought, Thanks Rick... What I was looking for was exactly that.. a little help from a quick formatted template.. to fill it in.. So I put in an RFE, but the RFE was torched and they danced around it in laughter, shouting "it's Gone !, "it's Gone! " (ok, I am exaggerating a little ) lol On Thu, Sep 2, 2010 at 9:34 AM, Rick Cook <remedyr...@gmail.com<mailto:remedyr...@gmail.com>> wrote: ** Pat, can't you do Shift-click/CTRL-click on those forms, or is your complaint that you have to choose the data settings in each individual form? The settings for data migration are form-specific, so BMC's response is probably "functioning as designed". Perhaps your RFE might be better received if it were for a dialog that would allow you to set the settings in a matrix-like thing, rather than form-by-form. Of course, we could all get unbelievably lucky and Migrator would get re-architected to correct other, more glaring design issues. Like why one cannot export the screen results - AT ALL. A .migrator or .def file doesn't really help me when my boss wants to know what objects are different between two servers. I need something I can copy and paste into a Word doc. or something, and Migrator, 12 flippin' years after it was built, STILL does not allow that. Ok, I'm done with my rant. Back to work. Rick On Thu, Sep 2, 2010 at 9:27 AM, patrick zandi <remedy...@gmail.com<mailto:remedy...@gmail.com>> wrote: ** I am looking for some folks out there, to tell me this is not possible. I do not see it, yet I put in an RFE and was sharply shutdown by BMC that this was a customer support problem, and it was not an actual RFE. With that said, my assumption is there is some way to make this happen, but I must be missing it. On Thu, Sep 2, 2010 at 7:50 AM, patrick zandi <remedy...@gmail.com<mailto:remedy...@gmail.com>> wrote: Hey all, In migrator, any version: if you select lets say 30 forms that you want data migrated, is their an easier way than manually selecting every little tab and then saying what you want to do with it. I do not see any templates you can apply to it to autofill in the standard value, and then modify a couple... Rather than the manual mouse click X 4 X 30 ... Just asking. -- Patrick Zandi -- Patrick Zandi _attend WWRUG10 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ -- Patrick Zandi -- Patrick Zandi _attend WWRUG10 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ -- Patrick Zandi _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
