Good day, listers! We are seeking a permanent employee in South Denver, CO. The description is below. Please contact me if you are interested, or feel free to pass it along to your network. We do offer referral bonuses.
Thanks! Job Title: Remedy Developer/Administrator Location: South Denver, CO Length: Permanent Job Description: * Designing, developing, implementing and maintaining the IT Service Desk application (currently Remedy 7) and IT Infrastructure process applications (as needed. Identify metrics being collected and ensure that measurement data is up to date and reported accurately. * Will be responsible for administering and maintaining the IT infrastructure ITIL-based processes and tools. * Will provide support for the problem, change, asset management and other IT processes. * Identifies and resolves technical issues/problems with application, its various interfaces and the supporting tools. * Gathers various reporting requirements and produces resultant reports. * Maintains asset management system and ensures accuracy. * Gathers and implements requirements from external user groups. * Develops standards and processes to support the problem, change and asset processes. * Recommends and establishes changes to policies and procedures. * Frequently interacts with customers and/or functional peer group managers. * Ability to work effectively and independently. * Provides support for the problem, change, asset and other IT processes. Collects inventory and maintains asset management system and ensures its accuracy. * Create and maintain process-related artifacts. Well organized with project documentation and project administrative tasks. Required Skills: * Bachelor's degree or Minimum of three years experience with designing, implementing and configuring BMC Remedy application systems equivalent combination of education and experience. * Experience and training in ITIL, Six Sigma, CMMI, and process improvement methodologies. * Experience in SQL Server. ITIL Foundation Certification is a plus. * Remedy Approved Consultant (RAC) or Remedy Skilled Professional (RSP) is a plus. Excellent verbal and written communication skills. Please contact Allison Keller at akel...@quantixinc.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
