Never tried with either of those versions but it definitely does work with Tomcat 5.5.25..
With that being said, you haven't stated what other applications that are ARS based are using Tomcat. If you have apps like SLM, SRM etc installed that are using the same Tomcat server, there are libraries across these that RKM shares and if these libraries are not moved to an appropriate shared location for Tomcat, Tomcat tries to reload these libraries twice and fails. You do have a mention of SLM and I'm guessing that is your problem.. We will need to know what other applications that are Remedy applications that use the Tomcat server.. Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Moe Abdelaziz Sent: Monday, September 27, 2010 9:08 PM To: arslist@ARSLIST.ORG Subject: RKM 7.5 Installation Is RKM 7.5 compatible with tomocat 6.x or 7.x? I have been trying to install RKM 7.5 on tomocat 6 or 7 and so far no luck. Current environment: - Appserver Win 2003, Hammingbird with SearchServer 6.1 with embedded tomocat 5.5, AR 7.5.006 and ITSM 7.6.001 - DBserver SQL 2005 - Webserver Win 2003 hosting the mid-tier running one instance of tomcat 6.x for the mid-tier on port 8080 and another instance of tomcat 7.x for SLM collection points on port 7089. I am trying to find the most efficient type of installation for my environemnt. The RKM Installation Guide says that I can install RKM web app on the mid tier, searchserver on a remote location and AR Integrations for RKM on a nother remote location. I attempted to do that, but RKM doesn't recognize either tomcat 6 or 7. Any thoughts? Thanks, _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
