I am hoping that someone may be able to help me in what is probably a simple process that I am overcomplicating. We have a need to add additional fields to both the Incident and Task forms in ITSM. What I am trying to work out is how to push values from the Incident into the Task when the Task is first created. Right now some basic data flows through (Requester Info, Location, etc.), but I have been unable to duplicate this. The process should work as follows:
1. Incident is created (HPD:Help Desk - Best Practice View) 2. User starts to create a Task (HPD:Help Desk Dialogs - Task View) 3. Request Type set to Ad Hoc and Relate button (z3Btn_AddTaskTG) clicked. 4. Task form (TMS:Task) is opened, and select data is preset in the Task. What I need to do is add functionality so that my fields populate from step 3 to step 4. I have a fairly good understanding of general workflow in ARS, but not a very good knowledge of the more advanced functions. Pulling logs of the workflow as it happens has not helped me to determine where the data push takes place. ARS 7.5 ITSM 7.6 SQL 2005 Windows 2008 (64-bit) Any help would be appreciated, and I apologize if this is a simple solution that I have just not discovered yet. Thanks, Shane Buchholz Systems Analyst II - Remedy Information Services Samaritan Health Services ________________________________ Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
